"Great price. Lightning fast shipping! AAA+++"
"Sales guy were super easy to talk to helped me find the best system for my house. I’m waiting to install it but the units look great and I’m looking forward to seeing how quiet it is."
"Very efficient filter media. Has a large surface area to capture particulates. Sets up and installs in a few mins."
"This AC heater unit combo would be so much better if it actually came with all the parts and you didn’t have to buy attachments and the heater coil separate."
"correct product, good price, on time"
"Customer service rep lied to me about delivery date on recording then denied it then her manager said she’d review the tapes and get back to me the next day. That was a week ago and I’ve called back and left messages"
“Hello Adam,
Thank you for your review. My sincere apologies for the delay and frustration which you have experienced. I reviewed your order and see that it was initially delayed due to some address/contact information which needed to be confirmed prior to shipment - this is a measure we take to ensure that the carriers are able to reach our customers for delivery, as they will not deliver products without scheduling an appointment first. I am sorry that this caused an initial delay to your shipment but hope you can appreciate the fact that it will speed up delivery from the carrier for you.
I understand that you initially spoke with our customer service manager on 3/20 and she did call you back leaving a voicemail at the updated phone number on your order after reviewing the entire situation - is there a better number for us to reach you at? Additionally, can you please let me know which number you have been contacting to leave voicemails? I do not see any messages within our customer service line and want to make sure that we do not have a gap in process somewhere - we of course want to make sure we receive and address all messages from our customers in a timely manner! I do see that your shipment was delivered and signed for in good condition, which I am glad to see.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"I ordered 2 units and within the hour I received a call confirming details and my needs for the units. I received the units sooner than expected! Here is to future business! Mike Wheat, Wheat Properties"
"The product I ordered arrived earlier than the date promised, was exactly as advertised, and works like a charm! I will order from this supplier the next time the need arises. THANK YOU!"
"Alpine checked my order to make sure everything was correct and compatible. Everything arrived by freight in less than 72 hours from when it was shipped. The order was placed late in the day on Friday and shipped Monday before noon."
"Was exactly what I wanted it to be."
"Great service, good advice and support plus fast shipping. You can ask for no more!"
"Service was great and fast shipping was fast.."
"Fast shipping. Great quality. Much better than big box home improvement stores "
"Great sellers quick shipping great equipment."
"Excellent. Very quick delivery."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Martha,
Thank you for your purchase, we appreciate your business. I certainly understand, it would be more convenient placing an order if everything was included with the unit, however we do need to sell each of these components separately because every project is different and we need to be able to customize to meet the demands of a variety of projects. Our goal is to make the process as easy as possible for our customers and our consultants are happy to assist with finding all of the correct components for each project. If there is any way we can assist please let us know, Our customer solutions team is available M-F 8am to 5pm and Saturday 9am to 2pm CST and can be reached at 800-865-5931.
Thanks,
Dan
Customer Experience
Alpine Home Air Products”