"Ship right to my house and installation was a breeze. If you or familiar with a drill and tape measure your good to go. Also cut my electric bill down atleast $60 per month. "
"I am very pleased with product & service"
"everything showed up in good condition and fast shipping time."
"The furnace humidistat shorted out. Our HVAC consultant recommended replacement of the manual humidistat with a digital one. The replacement costs for each were much more than I anticipated so I decided to try to do it myself. I located the same humidistat on Alpine's website and ordered it. After procrastination for a week, I decided to tackle it.
I turned the furnace off; check the electrical connections to be sure it was 'dead' and proceeded to remove the old humidistat and replace it with the new one... all it took was unhooking the two wires; pulling out the screws holding the old humidistat in the fiberboard ductwork; pulling out the defective device and inserting the new one in the same hole. I reattached it with a screw in each corner, reattached the two wires, flipped the electricity back on and adjusted the humidistat level. When the furnace kicked on, the humidistat opened the water line solenoid and the humidifer functioned like new! Success story for a savings of $200.00 - $350.00+"
"Product arrived in a very timely manner.
Website was easy to order from as well"
"recived a damaged furnace they wouldnt warranty the item"
"Easy processing, friendly and helpful personel. Thank you for the experience."
"My order (two furnaces) was supposed to be delivered on a Monday, then it was Wednesday, then due to a back order it was Friday. We couldn't wait any longer as this was for a business. They did issue a refund to my card, Fairly promptly though. As the daycare was without heat, I needed a more reliable source."
“Hello Jeannette,
Thank you for your review. I am very sorry for the inconveniences which you experienced due to delays in shipment and back-ordered product. We do our best to keep all standard units in stock and alert customers prior to order placement if a product may experience shipping delay due to stock levels - I can certainly understand your frustration when that did not happen in your case. We are working with the manufacturer of these particular furnaces to discover what the continued delay was and prevent for future orders.
I am glad to hear that we were able to issue credit back to your account in a timely manner so that you were able to purchase the needed unit locally. It is our goal to be the easiest to use retailer of HVAC products, and part of that is making things right quickly with our customers should something go wrong - so it is good to hear that we were able to do that.
Please let us know if we can be of any further assistance, we would very much appreciate a second opportunity to be the retailer you trust for your HVAC needs. Our customer solutions team can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"easy to use website , just what I needed to replace the old Igniter with an upgraded mini Igniter conversion kit.
"
"Order received way earlier than I was expecting"
"Item came in quick and in perfect condition. Will order from them again. "
"I ordered a Goodman gas furnace to replace a failed Byrant. The ordering, information on the site were all quite good. The issue is that the furnace was shipped without the bag of drain hoses and clips required to install the furnace. And, then it took over a week and a half to get the parts. In fact they still haven't arrived. The support folks at Apline have all been very nice and the tech support folks are helpful. If it weren't for a poor or non-exsistent QA process to make sure the furnace was shipped with the right parts the experience would have been better. Also the response rate on fixing the issue was woeful. All of this occurring with temps in the teens and no heat on the first floor. "
“Hello Dan,
Thank you for your review. My sincere apologies for the issues which you have experienced due to the missing drain kit and tubing from your furnace. Our warehouse does perform a quality check on products before they ship from our warehouse to ensure there is no damage, very occasionally a manufacturer may have a missing component from their factory and I am very sorry that this was not caught on your unit. I reviewed your order and see that we set up the order for your missing components right away, however had to wait to receive them from the manufacturer. Please know that we are getting the missing components to you as quickly as we can and have continued following up with the manufacturer to try and expedite the shipment.
I have shared your feedback with our customer solutions and warehouse teams to help ensure that this does not happen on future orders. It is our goal to be the most easy to use online retailer of HVAC products and we value the opportunity to improve our customer experience.
Please let us know if we can be of any further assistance, our customer solutions team is available M - F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"I had a very good experience buying from Alpine. good documentation and shipping was fast"
"straight forward, fast, efficient and well packaged. "
"Great service and fast shipping"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Eric,
Thank you for your review. I am very sorry to hear about the frustrations which you experienced. I reviewed your order and see that you originally reported damage but it had not been signed for on the delivery receipt. The delivery receipt is a legal document transferring responsibility for product condition between parties, which is why you were advised to file a claim with the carrier since we were unable to file on your behalf. I see that we have also offered to send a replacement part at no cost, and when that option was not possible we did offer you the opportunity to return the equipment for a full refund upon receipt of return.
We do want to ensure that you have a fully functioning system and are happy to work with you to come to a resolution which works for all parties involved. One of our customer solutions team members will be reaching out to you to review options and work with you to resolve the issue. Conversely, please feel free to contact us during a time of your convenience. We can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”