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Product & services pricing
4.10/5
Chance of future purchase:
4.10/5
Shipping & packaging:
4.11/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2018-02-07

Great products, quick shipping and helpful support

"I purchased a new furnace, return and supply plenum transition kit and install kit from Alpine. Their shipping was quick, pricing was good and support was helpful. The install dvd is a bit dated but has some helpful tips. I would buy from them again."

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Verified
5/5

2018-02-06

fast

"super fast service i needed the part in a hurry"


Verified
5/5

2018-02-06

Freight

"Only complaint was freight charge was high but delivery was fast and efficient and early"

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Verified
5/5

2018-02-05

"Never had a problem.. Satisfied so far...
"


Verified
5/5

2018-02-05

GREAT customer service!!

"Had an issue which was QUICKLY resolved with a simple phone call. The Tech was polite & very helpful. Would buy from them again!!"

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Verified
3/5

2018-02-05

Adequate for the job

"Purchased the item, shipping consisted of almost half the cost. Be careful when installing, as it can be a little flimsy - it buckled when the furnace was placed upon it, but this was my fault. Also be careful of the serrated edge, as these can be very sharp."


Verified
5/5

2018-02-03

Great seller! Very fast delivery!

"Great shopping experience ! Very fast free delivery ! Highly recommended !"

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Verified
5/5

2018-02-02

Five-Star Rating given by Adolph and Mary Hozempa

"On or about January 20, 2018, I used the internet to find a business that could get us a replacement zone valve for our 49-year-old furnace. Soon after that, Alpine Home contacted us by e-mail to say that they had the particular zone valve we needed and gave us the particulars concerning the potential sale.

We were happy to order it. When we received their e-mail confirming the sale, I had a question to ask about it. Their telephone number was on the sales confirmation, so I called them. The person who answered the phone had no trouble identifying the sale I was calling about and quickly referred me to the person who could give me the information I needed.

That person assured me that the item was in stock-- also supplying the time and date it would be shipped, the transportation carrier that would transport it surface mail, and how I could trace the shipment. We received the item within two days--even faster than we had expected.

The zone valve was installed, and now our furnace is working perfectly. It was certainly a pleasure working with a company so far from our Export, Pennsylvania, home that took every precaution to please us. We would definitely do business with them again and would highly recommend them to anyone in need of the
merchandise they carry.

Sincerely,

Mary A. Hozempa (Mrs. Adolph Hozempa)
"


Verified
5/5

2018-02-02

exelent

"price could improve, good handling and timing."


Verified
5/5

2018-02-01

Awesome

"Good product, fast delivery"


Verified
5/5

2018-02-01

Excellent

"Everything was as expected! Fast shipping no damage."


Verified
3/5

2018-02-01

heating strip

"Heat pump heat strip works as described but found out that part has been updated 3 times since the part that was purchased. Installed and working
properly but would of liked to have had newest up dated part spoke with customer service and was told they did not carry the newest up dated parts.
"

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Verified
4/5

2018-02-01

Great to Deal With

"Alpine Air delivered my humidifier on time as promised and sent follow up e-mails to make sure I was happy which I was. My only complaint was with Fed Ex. I have a 150 yard long driveway which runs off a dead end cul de sac. Fed Ex left my package on the Cul De Sac and it was trash pick up day and the package was left where our trash can goes. Fortunately my trash guys left the package
CK
northern MI
"

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Verified
5/5

2018-02-01

Very professional and extremely helpful.

"From advice to selection of components for a central air system, I found the staff at Alpine to be knowledgeable and extremely helpful. Will buy from them again when the need arises. "

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Verified
5/5

2018-02-01

Excellent service

"Recieved parts 5 days earlier than expected "