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Product & services pricing
4.10/5
Chance of future purchase:
4.10/5
Shipping & packaging:
4.11/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2018-01-22

Good experience and fast service

"Products arrived on time."


Verified
5/5

2018-01-22

Most excellent!

"From the beginning of the order through delivery Alpine has the most excellent customer service. I highly recommend!"


Verified
4/5

2018-01-22

An on time delivery, with some damage , very small dent in door

"Good contact from driver, delivered two appliances to our neighborhood, damage to both items."


Rep reply posted 2018-01-25
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Michael,

Thank you for your review and for reaching out. I am sorry to hear about the damage sustained to your unit, but am glad to see that one of our customer solutions team members has been in contact with you and we are working on resolution. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.

Best Regards,
Margaret

Customer Experience Manager
Alpine Home Air Products”


Verified
5/5

2018-01-21

Great people to deal with, Fast delivery.

"Great people to deal with, Fast delivery."


Verified
5/5

2018-01-20

furnace

"The furnace was delivered as promised and it keeps my workshop very warm"


Verified
5/5

2018-01-19

Love this!!

"Excellent quality and service!"


Verified
5/5

2018-01-17

Great

"Great selection, service and delivery. Would definitely buy from Alpine again. Thanks"

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Verified
5/5

2018-01-16

Great experience

"I was not sure about ordering online but after a phone call and conversation, I felt much more comfortable"


Verified
5/5

2018-01-16

Great job.

"I took the day off to help unload it from the truck; however, the guy was able to unload and deposit at my garage door without any help from me. To install it is a two person job, but extremely easy. The only reason for the two people was to manage sliding it into the wall space. The unit operates efficiently right out of the box.
In terms of noise, it can be heard but was not loud enough to hinder sleep, the t.v. nor polite conversation.
"

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Verified
4/5

2018-01-16

Good product.

"Positive sale from start to finish."

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Verified
5/5

2018-01-15

Furnace Purchase

"Experience was great. I promptly received a phone call to confirm my order and asked if I had any questions. I also at a later date had phone conversations regarding delivery. Everyone was very professional and helpful."


Verified
5/5

2018-01-15

Split a/c

"Very good and fast free shipping"


Verified
5/5

2018-01-14

No Problem

"Easy no problem product delivered on time "

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Verified
4/5

2018-01-14

No issues

"Product was delivered when they said it would. "


Verified
5/5

2018-01-13

Website excellent

"Website excellent, part delivered in timely manner and fixed my aux. heating element."

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