"Dealing with them so far has been excellent. Haven't hooked it up yet. They were very helpful, suggesting that furnace I was wanting was overkill and saved me $100 or so. Not pushy, no pressure, seemed happy to help. They Rep that I talked to sounded like he likes his job, and was very professional."
"DVD did not help with assembly"
"I was kept on the delivery and they also contacted the local delivery company when it looked like delivery would be delayed. "
"Having purchased from them before, I expected excellent service and I got it. Great place to buy from."
"Very good experience very happy!"
"The shippment in the past only took 2-3 days to receive. My last order took a full week to be delivered. Took two different trucking company's . I think this needs to be looked into. Now the products on the other hand are working great. Well one of four has been installed. Thanks"
"As expected, nice job, you guys are awesome!"
"Great experience with fast reliable delivery "
"Can not get new heater to function. Service phone number non working. Need additional parts to complete connection "
“Hi Robert,
Thank you for reaching out. I'm not sure which number you originally called, our contact number is 1-800-865-5931 and we have consultants available M-F 8am - 6pm and Sat 9am - 2pm CST. I see you were able to speak with our technician yesterday and work thru troubleshooting. I hope all is in good working order for you now. Please let us know if we can be of any further assistance, our consultants are happy to help!
Thank you,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Product was delivered fast, damage free, as advertised.
"
"Furnace and parts came on time and undamaged.I was very happy with the service."
"I am very pleased with the transaction. Item was packaged with care, shipped with care, and delivered ahead of my expectation. I highly recommend ALPINE HOME AIR PRODUCTS for a number of quality products. Thanks to Burnside A/C in McKinney, Texas for sending me the referral to ALPINE. https://burnsideac.com
Best Regards,
Mark Powell"
"Very helpful, courteous,and professional "
"I placed my order on Saturday and had it by Tuesday."
"One of the best parts was access to accurate cut sheets before the unit arrived. It took no time to pick the right unit and place the order. Delivered on time right on to the driveway. A great r&r experience. I did it all myself."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Anthony,
Thank you for your review. I looked into your orders and see that there was a different shipping company used for this most recent order. This was due to the fact that we no longer work with the shipping company which had previously delivered your orders. I can certainly understand your concern that the shipping took longer than normal, I have shared this feedback with our rep from the new carrier and am following up with them on why the shipment took longer.
I am glad to hear that the system is working well, we appreciate your continued business. Thank you again for the feedback on the delivery experience, we look forward to the opportunity to improve our customer experience!
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”