"Fast delivery! Monthly payments!"
"Everything arrived in excellent condition, except for the DVD, was not with package, was told one would be sent out after e-mailing about not having one and got polite and prompt service to replace it. Still in the process of transitioning from old to the new and waiting for arrival of the DVD to see if it will aid in this. "
"Quick delivery, works well."
"Everything was fine except furnace was beat up by trucking company. "
" I had to call customer service and readjust my order. That experience was fantastic. Great customer service that’s all I can say. Everything arrived as ordered. Everything works great. Thank you very much for great service. "
"I found what I needed on your website and check out was fast and easy product arrived with only some bent flashing easy fix not bad for a 2000 mile trip "
"I needed a new furnace ASAP and I ordered my furnace on Thursday and got it on Friday I was so happy I would recommend Alpine to anyone"
"The unit arrived promptly as promised with no defects. Recommend purchasing from alpine Home Air"
"Good price, easy ordering, timely delivery"
"The company that did the delivery told me that they had to take an 18-wheeler to come down to my neighborhood which was about 35 minutes away from their hub and they couldn't make it onto my street I had to meet them at the local Home Depot and mind you I live in a normal suburb type of City but the product seem to be packaged correctly I will update the review Once installed"
“Hello Christopher,
Thank you for your review. I am very sorry to hear about the inconvenience which you experienced with your delivery. I called and left you a voicemail, please feel free to give us a call back during a time of your convenience. Our customer solutions team is available M - F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931. We would love the chance to discuss your delivery issues and have further information so that we may work with our carrier partner to prevent this issue going forward.
Thank you again for your review, we value the feedback and appreciate the opportunity to improve our customer experience!
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Correct product. Detailed description online. Best price."
"Affordable equipment, fast shipping (ordered on a Wednesday evening received following Tuesday morning from KY to WA) great customer service. Arrived very well packaged and handled very well during freight. My only complaint, I didn’t find Alpine Air while living in my last home, could’ve saved a fortune in Heating/Cooling by purchasing such an affordable unit. I will definitely purchase equipment through Alpine Air anytime I need HVAC in the future. Top notch service all the way through, very impressed!"
"It would have been a big help if your product had offered an installation package based on a profile completed on-line."
"Got numerous emails with all the technicals on all I purchased and tracking of my order and it was delivered to my door next week with a smile! I took and installed a whole house heating and cooling system and everyone is a happy camper!"
"After Harvey demolished my customers home he needed a replacement ductless unit fast and cheap. I suggested the only place I’d buy my ductless from Alpine Home and he said “let’s go”. We bought it and I installed it the same day it arrived. Now this customer is a Happy Texas, and Houston Strong! "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Gene,
Thank you for your review. I am sorry to hear about the damage which you found on your unit upon delivery, we can certainly help troubleshoot to ensure you have a unit which functions as intended. One of our customer solutions team members will be reaching out to you regarding the damage and options for resolution. Alternatively, please feel free to give us a call during a time of your convenience. We can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your review, we appreciate the opportunity to work with to resolve this damage issue.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”