"Great people to deal with!!!!!"
"I called to make sure all the products that I picked out from their website were correct and matched. They were super friendly and guided me through the whole process and in 2 days the shipping company dropped them off at my house. Would recommend them for their low prices and fast shipping."
"Although I had to return the item, the customer service was outstanding."
"I order a complete new Central AC system and furnace. Associated plenums, etc. The return plenum was missing from the order but Alpine is blaming the shipper, etc. Apparently they're infallible and don't make mistakes on their end. I'll never do business with our recommend them again."
" Absolutely perfect… I had better than expected help and still getting help from the technical team for my installation ..."
"parts arrived undamaged and installed just as described. "
"Love it will buy for you more if I need anything thank you"
"Service was far wish return policy was a little more open on takeing items back that was order wrong but never got operated . But all togher shipping was fast and was dilvered on time. Web site was easy to navigate. "
“Hi Timothy,
Thank you for your review. We have a 30-day return policy and if a return is due to personal reasons, then the customer would be responsible for shipping costs. We do offer Flat Rate Shipping which, if purchased at time of the initial order, acts as a shipping insurance for customers and they are not responsible for return shipping costs. Since we are shipping large items via freight carriers, if a return is requested for reasons outside of Alpine's control, then we are happy to authorize the return but do ask the customer to be responsible for shipping costs. Our full shipping policy can be reviewed at the below link:
https://www.alpinehomeair.com/view.cfm?objID=8781A024-9599-4EF0-B7BC-554E6B964DFD
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Just what I needed and great de"
"Ordering experience was excellent as well as follow up communications. Unit arrived exactly when they said it would without any damage and trucking company communications was also excellent. Said it would arrive between one and four o'clock and it arrived at 1:30.
Very pleased with results!"
"Ordering was easy as pages had all the detail for reference, ex. plug types, and the overall OEM documentation for each was also available. Shipping was quick and easy and prices were good. Would do business with again..."
"Just as the headline says, very happy with their service, fast shipping, and comprehensive advise in pairing questions I had!"
"Fast Delivery... Low Cost... Quick Replacement... Quality Products"
"They were great to deal with."
"Good product, good delivery, excellent support from technical support. "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello James,
Thank you for your review. I am very sorry to hear about the issues which you experienced due to a lost plenum from the shipment. I can understand your frustration - please know that Alpine does not consider itself infallible, we are all human and we know that mistakes happen. If we make a mistake, we do our best to make it right with the customer and I am sorry that is not the impression you were given.
I did review your order, every shipment which we send out is photographed in our warehouse so that, though rare, if errors do occur we are then able to track where things most likely went wrong. The photos of your shipment from our warehouse do show the plenum packaged on the skid with the rest of your shipment, which is why we believe it was truly lost in transit. Per our Shortage (Lost in Transit) policy we have the carrier doing a dock check and are working with them to locate the lost item, in the meantime we are processing a replacement plenum for you. We are working to ensure that you receive the plenum for your project as soon as possible, while it is not ideal and I am sorry for the delay caused by this missing item, please know that we are working to ensure you have the fastest resolution possible.
I see you have been in contact with our customer solutions team, please let us know if we can be of any further assistance as we work to resolve this for you. They can be reached M-F 8am - 6pm and sat 9am - 2pm CST at 1-800-865-5931 and are happy to help.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”