"Heater came on pallet and in excellent shape, no damage. I had watched the install youtube video which made it a easy install as a homeowner. Works great, very quite and heats up the room very quickly, I also live at 9100 elevation so wanted a heater already set at factory for this altitude. Very happy with purchase kind of pricey but worth every penny."
"I am asking for advice, what I got is a slap on my face about my previous project for a friend that did not materialize. Is it not ok to offer Alpine Products to people that I know?"
"Really happy with this company, they have fast shipping, great products,. They went out of their way to help me get the right air condition unit for my needs. I thank them very much."
"Very happy with purchase."
"competitive price, excellent packaging and delivery service"
"Have not yet installed the new AC unit, but I expect no problems. A little glitch in delivery, mostly my fault, but unit showed up as expected, and for $25 drop fee, was placed right where needed.
Alpine has supplied by e-mail all of the necessary documentation for installation and warranty, so all good there.
Price was fantastic, people cannot believe what I got for the price, so very good there. "
"My product was on time with no damage in delivery! It was easy to order and came with easy install instructions. I would recommend this company to other people that need home appliances for a great price!!"
"It was a quick delivery service, have not finished installing it."
"Great....................."
"Knowledgeable sales person who provided great service quick shipping and a great price. System is up and running! "
"The product came in damaged. Contacted the company but have not heard from them. We had to move on to other options."
“Hello Rosedith,
Thank you for your review. I am so sorry for the inconvenience which you have experienced and the delay in response from our customer solutions team. We are currently in the middle of our busy season and trying to get back to everyone in a timely manner, I do apologize for the delay. I have reached out to one of our customer solutions team members and they are contacting you directly to discuss resolution options. Depending upon the condition of the product and whether or not damage was signed for upon delivery, we can either return product for exchange, credit or offer a damage settlement.
Please let us know if we can be of any further assistance when speaking with our team member. We are happy to help and can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Product is very good. The delivery and service were also very good. Delivery in 1 day. Driver was very courteous and helpful."
"Delivered as promised and was in excellent condition from the delivery service. Would highly recommend this company. We are also planning on buying the air conditioner unit in the spring to replace annmuch older version. Loved the price and the garrantee. "
"excellent service, speedy delivery and amazing products, I got a scratch and dent item, popped the dented panel out, straightened the coil up. I will be ordering more from Alpine for sure! thanks for a great experience! Cory Powell President/Powell Refrigeration Htg. & A.C. LLC "
"Had furnace to my house than a week."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Ronald,
Thank you for your review, I am so sorry to hear about the issue which you experienced with one of our staff members. That is certainly not the feeling which we want our customers to have and we do appreciate any positive feedback/word of mouth which our customers express to others.
I appreciated the opportunity to speak with you today regarding the experiences which you had, I will certainly let our consultant Russ know that you enjoyed speaking with him and appreciated the help which he offered you. Additionally, I will be reviewing your call with the staff member which your review is regarding, to help ensure other customers do not have this experience.
Thank you again for your feedback, we appreciate the opportunity to improve our customer experience. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best,
Margaret
Customer Experience Manager
Alpine Home Air Products”