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Product & services pricing
4.10/5
Chance of future purchase:
4.10/5
Shipping & packaging:
4.11/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2017-11-11

Goodman Furnace purchase

"Product was delivered fast, damage free, as advertised.
"

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Verified
5/5

2017-11-11

Tech

"Furnace and parts came on time and undamaged.I was very happy with the service."


Verified
5/5

2017-11-11

AWESOME

"I am very pleased with the transaction. Item was packaged with care, shipped with care, and delivered ahead of my expectation. I highly recommend ALPINE HOME AIR PRODUCTS for a number of quality products. Thanks to Burnside A/C in McKinney, Texas for sending me the referral to ALPINE. https://burnsideac.com

Best Regards,

Mark Powell
"

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Verified
5/5

2017-11-09

EXCELLENT

"Very helpful, courteous,and professional "


Verified
5/5

2017-11-09

Excellent Service

"I placed my order on Saturday and had it by Tuesday."


Verified
5/5

2017-11-09

Great experience.

"One of the best parts was access to accurate cut sheets before the unit arrived. It took no time to pick the right unit and place the order. Delivered on time right on to the driveway. A great r&r experience. I did it all myself."

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Verified
1/5

2017-11-07

Absolutely horrible

"Well my experience so far is absolutely horrible the motherboard is fried it ran for one minute and it was fried so it's pretty much junk and I'm out $717"


Rep reply posted 2017-11-08
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello David,

Thank you for your review and feedback today, I am sorry to hear about the issue which you have experienced with the control board on your unit. I reviewed your order and it doesn't look like you have spoken with any of our representatives regarding the issue. We offer full phone support and warranty coverage of our products within warranty range, which your unit certainly is. One of our technicians tried calling you earlier today to troubleshoot the issue and work thru warranty processing, as we do offer warranty support and coverage on our products if we are made aware of the issue.

Please call us back during a time of your convenience and route to our tech line, one of our consultants will be happy to help. Our consultants are available M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.

Thank you again for reaching out and bringing the issue to our attention, we hope to speak with you soon to rectify the product issue.

Best Regards,
Margaret

Customer Experience Manager
Alpine Home Air Products”


Verified
5/5

2017-11-07

Gunk

"Great, quick service. Received full filter; not just insert."


Verified
5/5

2017-11-07

Product arrive quickly

"Everything was delivered as expected and arrived quickly. "


Verified
5/5

2017-11-07

Prompt delivery and crated very well. great price!

"while investigating and searching the web for a new furnace I ran across Alpine Home Air Products. After reading several reviews and a few videos I was convinced. A great price plus free shipping! It was a smooth transaction and they even offer financing at convenient easy terms to fit your budget. I would recommend to anyone and I will definitely use them again.
Ron P
"

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Verified
5/5

2017-11-06

Great Service

"The driver was friendly and professional."


Verified
5/5

2017-11-06

Best around

"Great experience very satisfied"


Verified
5/5

2017-11-06

A good experience

"My order with alpine was fast and easy they were very helpful with all my needs."


Verified
5/5

2017-11-05

excellent unit

"I experienced fast delivery, ordered Thursday afternoon and arrived at my house Tuesday. The unit is a diy unit.
Follow the instructions and you can not go wrong. I purchased the 12,000 btu unit . I am surprised and pleased at how quiet the inside and outside units are. I highly recommend this unit, I hope it continues to please me
"

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Verified
5/5

2017-11-05

Alpine Delivered

"Williams 6501921A 65,000 BTU Console Heater showed up delivered to Southeast Missouri in perfect condition. Alpine Home Air Products offered the most attractive deal on this unit. Delivery was very expedient and the equipment was found to be in full working order and a straightforward installation for my mechanically capable father."

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