ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2023-08-13

Incredibly fast shipping

"Fast shipping everything delivered as described."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-07

Great company to work with

"Easy to order, good product, and people that actually answer phone and really help you.
Shipping was fast . really glad I ordered from Alpine.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-11

i ordered the furnace and it arrived on time undamaged

"i lost my furnace in February and got through a long cold period but knowing i have to replace the furnace
but there is a rub i'm 73 years old and have little money for the installation, so it is up to me to install the new unit
i understand the gas and the electrical, the inflow duct work and the venting but finding all the parts is a challenge, as is removing the old unit
i wish i had help but that is my problem thank you Alpine for the great service
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2023-08-10

Highly Recommend

"Alpine Home Air Products had friendly and knowledgeable customer service who advised us that we may be buying more equipment than we needed. They were correct, we saved money, and we are so grateful to them! Thanks for keeping us cool this summer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-10

100% A+ Rating from our family.

"We just aquired a very old home from our parents that had no air. We are very tight on money and I was trying to be as creative as I could be and still get a good quality air conditioning unit. Our parents are 89 and 96, so it was important we had something that worked good. The customer service getting started was amazing at Alpine. He took his time and explained how everything worked and we did not have to wait for someone to come out and measure. He had a good idea of what I needed just by going over the details of the home over the phone. The price beat Home Depot and trying to pick out all the parts myself. The delivery was quick and easy. After I had everything installed I had over $1,200 in product left over and even though it was over the 30 days that they refund everything in full, I got an approval to send the items back and got a full refund within 24 hours of them receiving the product. I feel like we have lost true quality customer service with many companies as a whole. Alpine has renewed my faith that there are high end, professionals that carry the true, honest amazing customer service that everyone strives to get. I did not have a clue what I was doing and what I needed when I first called and now I look like a super star to my family. I can't thank their team enough for the many calls and questions I had and taking care of our family like their own family. Even more important, the air quailty is amazing. The air units are quiet and the motor is not very bulky. It comes with a stand so they are off the ground. This company is amazing and our family highly recommends Alpine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-09

Great product

"product was great, shipping company damaged the mounting assembly ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-27

Great Purchase experience

"Great prices, but I think the shipping costs are way too high."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-07

Great company

"Delivered fast, very helpful "


Verified
5/5

2023-08-06

Alpine is A number one…

"From ordering to delivery smooth as glass.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-08-05

WIFI MODUAL

"Great product up and running in 10 minutes "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-08-05

Great Experience

"Ordering was easy and delivery was quick."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-08-04

Great Service

"Quick Delivery, great communication "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2023-08-04

I am very well pleased with Alpine Home Air.

"The staff are very helpful and shipping is fast. I would recommend them to friend and would do business with them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-03

Long time customer

"Always a great purchase and always great support. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-01

Dual mini split

"This is the third mini split unit I have purchased from Alpine Air and I am extremely happy with the fast shipping, well organized and informative website and the quality of the products. They are efficient and extremely quiet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges