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Product & services pricing
4.11/5
Chance of future purchase:
4.13/5
Shipping & packaging:
4.13/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2023-11-10

Furnace

"Great help with my purchase Thank you Christopher for your expert help new furnace is up and running "

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Verified
5/5

2023-11-08

"exactly what was advertised, excellent information to install etc"

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Verified
5/5

2023-11-07

Thanks for the Support!

"***** Five Stars for me! After the purchase and installation, I had a few questions about an issue or two I was having. I contacted the service support line and was guided through the process of an error I had made. Turns out I tried to skip a necessary step during the installation. The support system is invaluable for me. Just knowing someone is available to answer questions goes a long way. I own several rental properties and will be buying again. Thanks!"

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Verified
5/5

2023-11-06

Easy to work with...

"Service was very good. They contacted me to make sure I didn't miss anything with my order. I followed up with them and they were extremely helpful and thorough. Shipping was almost immediate. Delivery man was awesome. Just a great experience all the way!"

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Verified
5/5

2023-11-06

Great experience

"Everything came on time and was in perfect condition. I would highly recommend. Great customer service and sales team"

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Verified
5/5

2023-11-02

Happy Customer

"I ordered a new furnace through Alpine Home Air Products after reading many reviews for them and other companies. I was not disappointed. Shipping was free and the furnace arrived 2 days after ordering. Perfectly packaged and no damage. I installed the furnace myself and it has been running for 2 days now with no issues. Would definitely recommend purchasing from Alpine Home Air Products."

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Verified
5/5

2023-10-30

well done

"everything came on one pallet and it was securely wrapped

"

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Verified
2/5

2023-10-30

Sent damaged goods and to date has failed to follow up on resolution.

"Customer service is basically non existent after they received payment......

They Sent out to my contractor a damaged unit, when I declined the $150 off they offered to compensate and asked for a new unit, they said they'd have to get back to me.

That was over 2 weeks ago and I have not heard from anyone.

Meanwhile, my project remains incomplete because the damaged unit is the main component needed to complete the installation.
"


Rep reply posted 2024-01-17
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for taking the time to provide your feedback. We truly apologize for the issues you experienced with your Mini Split System. We see that a new unit has been sent to replace your damaged Product. If we can provide any further assistance please reach out to our customer solutions at (800) 865-5931.”


Verified
5/5

2023-10-30

Fantastic!

"Great product, big improvement from the previous unit. Service, ease or ordering, timely fulfillment all exceeded expectations. Thank you! "

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Verified
5/5

2023-10-20

communication

"Great service... great communication great pricing"

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Verified
5/5

2023-10-20

Great products

"We have ordered several units from Alpine... Always great units and customer service "

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Verified
5/5

2023-10-15

Excellent Service!

"They were excellent in helping me with my Goodman Furnace parts issue. The parts were around $15 total…didn’t matter! They treated it as if it was a Big Ticket item and my happiness was Crucial! They are English speaking and the clarity in the line was great! I’m hard of hearing, so I hate conversing on the phone. They were a joy! "

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Rep reply posted 2023-10-16
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for taking the time to share your feedback with us. We truly apologize for the issue you experienced with your order. We have initiated a refund for this kit. If we can assist you any further or if you have any questions please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2023-10-17

Great customer service

"They called before finalizing the sale to ensure I ordered the correct furnace. Furnace was delivered right on time in perfect condition. No searching website for user manuals, installation guides, or specs….emailed directly to me. "

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Verified
5/5

2023-10-16

Satisfied customer

"I purchased a 5 unit mini split system. Installation was easy and any questions were answered immediately by the support staff. Everyone was very helpful from purchase to install. The unit works great!! Thanks for all the help."

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Verified
5/5

2023-10-09

AC

"Prompt delivery. Good unit. "