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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2023-07-17

Superior buying experience.

"I ordered by system on Wednesday afternoon and had my system delivered on Friday morning.
Very impressed with the whole process. I highly recommend Alpine Home Air for your Heating and Cooling
needs.
Thank you,
MDS.
"

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Verified
5/5

2023-07-16

Drip Pan

"We were hopping it was the right one, but misfortune. Size was off. we were able to bring size in by 1/2 in. to make it work. "

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Verified
5/5

2023-07-12

Great customer service!

"Alpine Home Air products shipped my mini split kit fast and it was received in great condition. Their customer service is second to none. Sherry and Matt have been extremely helpful and very patient. "

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Verified
5/5

2023-07-12

Great product!

"Fast shipping and delivery! Easy install and setup."

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Verified
5/5

2023-07-11

Product support on phone was great

"Tech at alpine was great at explaining what to look for and was patient during the entire call. Needed to replace main board. we will see how that install goes soon. "

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Verified
5/5

2023-07-11

Good

"Good stuff I suppose can’t complsin"

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Verified
5/5

2023-07-10

Great service, awesome shipping, wonderful product

"Extremely pleased with this purchase from Alpine Air. Installed this mini split with no issues and performance is exceptional. Alpine Air offered excellent service through the ordering process, even calling me after the order was placed to see if I had any needs or help with installation. Well done Alpine Air and thank you."

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Verified
5/5

2023-07-10

Great services

"I recieved an Air conditioner unit from the and it has been a great experience. "


Verified
5/5

2023-07-10

Purchase mini-split

"Friendly efficient and performed to their own standards."

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Verified
1/5

2023-07-09

Horrible experience, I'll be telling everyone I know

"My mini split arrived damaged (FedEx's fault). It had a huge dent on the lid and side which extended into the coils. I paid $2,600 for the unit and when I went back to the site they had a coupon for $130 off. I explained that I needed the unit and would repair it myself if they compensated me $500. My friends and family said I was crazy to not ask for more. I asked about 10 people their opinion. They declined my offer and the most they would pay is $200. That's only $70 less than a brand new unit. I'm sure they paid nearly the same in shipping. I already waited for the unit to arrive and didn't want to wait for it to be sent to them and another sent back so I just returned it and ordered from their competitor.

If you look at the EER rating on their unit it's not that great anyways. I spend more and got a much better unit. This company must have a strategy I didn't realize because $500 was a steal for them.

Really odd that when I called FedEx they stated you guys were trying to claim the damage was $3,000. I let them know you valued it at the $200 as far as damage compensation to me. GOODLUCK!!!! Hopefully they don't see your fraud and do an audit!
"

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Rep reply posted 2024-01-17
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for providing your feedback. We truly apologize if your experience while shopping with us has been less than perfect. We see that you have been issued a refund for your order. If we can provide any further assistance please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2023-07-07

Great support

"Helpful salesman, and easy support when I ran into issues, so my DIY unit was up and running quickly.
"

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Verified
3/5

2023-07-06

Good Product - poor accessory parts assistance

"First off, we love our Ductless unit. It is great. I am most disappointed in the fact that we had to search out all the accessories items needed to completely install the unit. The only item suggested was the line set and bracket. I had to search out the electrical shut off box and wires. I didn't think to search out the Line set cover and wifi module; now they want more for shipping then the cost of the entire line set kit. Shameful."

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Rep reply posted 2023-07-20
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for taking the time to provide your feedback. We truly apologize for the issues you experienced in ordering accessories for your Ductless System. We have updated your order to remove the shipping costs. If we can assist you any further please reach out to our customer solutions team at (800) 865-5931.”


Verified
3/5

2023-07-06

The item was shipped to us on June 29th, but we have not received it yet.

"Talked to a lady with Alpine who was very helpful. She told us the day it was shipped and also connected us to the company who was supposed to deliver it to us. They are still waiting for a truck coming our way to deliver. We still don’t know when they can get it to us. Not happy about this at all. The price of the item is great, but delivery service is terrible. "

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Rep reply posted 2023-07-21
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for taking the time to provide your feedback, we apologize that you have experienced delays with your order. We see that your AC system was delivered on July 7th. If we can assist you any further, please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2023-07-06

Loved Working with Y'all

"It was so easy to work with yall. Easy to know what I needed to order. Excellent turn around with delivery time. Amazing customer service. Would highly recommend. The delivery driver was amazing, and I love him dearly!"

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Verified
1/5

2023-07-05

Bad customer support

"Since I bought my heat pump, talk to the support people, since the wired controller shows a communication error, I have waited more than a month looking for a solution and I have not received a response or a replacement of the control, if it is so, let's imagine simple things in a larger part"

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Rep reply posted 2024-01-17
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for providing your feedback. We truly apologize for the issues you have experienced with your Heat pump System. If we can provide you any further assistance please reach out to our customer solutions team at (800) 865-5931.”