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Product & services pricing
4.11/5
Chance of future purchase:
4.13/5
Shipping & packaging:
4.13/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2023-08-27

Great customer service!!!

"My sales rep went the extra mile to ensure our order was correct!!"

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Verified
5/5

2023-08-25

Excellent customer services

"I can recommend this company to the others who want to purchase a unit ."


Verified
5/5

2023-08-25

good service

"arrived quickly and good communication"

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Verified
3/5

2023-08-21

Almost easy.

"Everything was easy to set up, until you get to the wires. It might just be me, but I have a hard time understanding where I’m supposed to connect the orange wire, and the old wire that went to the gas switch. Instructions weren’t very clear with just the picture diagram. Other than that it was easy and self explanatory!"

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Rep reply posted 2023-09-12
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for taking the time to share your feedback with us. We truly apologize if you experienced any issues while installing your equipment. If we can provide any further assistance please reach out to our customer solutions team at (800) 865-5931”


Verified
5/5

2023-08-21

Customer service

"Chat with a real rep is very important to me"

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Verified
5/5

2023-08-21

Excellent

"Good price and shipped fast"

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Verified
5/5

2023-08-19

Everything as promised

"Systems was deliver on time FedEx delivery driver was great system was installed and worked flawlessly "

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Verified
4/5

2023-08-17

I wish that I would have realized that I wasn't purchasing a Heat Pump

"I ended up purchasing a Refrigerant and not Heat as well. This was my only disappointment. Spoke to a service agent and he did not catch the mistake either."

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Verified
5/5

2023-08-17

Easy

"The online experience with Alpine was so user friendly, quick and easy to understand. They walk you through the whole process! "

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Verified
5/5

2023-08-16

Quality Merchandise

"Fast delivery, great price and smooth ordering "

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Verified
5/5

2023-08-15

fast delivery

"quality product, shipped undamaged. would recommend."

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Verified
5/5

2023-08-15

Great service!

"Can’t say enough great things about Alpine. I will definitely recommend them to any and everyone. Thank you Christian for checking in on us and helping us decide what was best for us. Thank you Alpine"

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Verified
5/5

2023-08-14

helo

"Everything went well except installation. No one has called me or reached out to me from the people (companies) you recommended for installation. Very disjointing!!"

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Verified
5/5

2023-08-13

Great product and support

"Great phone support
Product delivered on time and packaged well
"

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Verified
5/5

2023-08-13

Great People, Great Pricing

"I have purchased 3 full systems from Alpine Home Air 2 for an investment property, now 1 system for my own home. The pricing is extremely competitive. Eric, my sales person is awesome to work with, goes the extra mile to make sure the system quoted is adequate and proper for how it will be used. Customer support and service is always readily available. Great Experience for me working with them. I have only witnessed the cooling of the system but it works very well. I have faith that the heating will work well this winter."

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