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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2015-11-20

"A+ Seller and awesome prices some lower than I can get at my local wholesaler"


Verified
5/5

2015-11-20

"Fast shipping and excellent product!"


Verified
5/5

2015-11-20

"The thermostat was delivered in a timely manner. Installation was very easy and the instructions were clear with detailed pictures. The thermostat is functioning as the literature indicated and I am pleased with its simple operation. I needed a 4000 watt non-programmable unit which many are only 3000 watt. This unit met my requirements."


Verified
5/5

2015-11-19

"Excellent service, will definitely be the first place I look when I need other items in this category"


Verified
5/5

2015-11-19

"Excellent service. Correct product and good price. Delivery was quick. Service personnel friendly and informative. I'm a second time customer. "


Verified
1/5

2015-11-19

"Unit arrived w/ internal damage which was not visible until closer inspection of the coils (i.e. inside the panels) and the overall system, which appeared to have been dropped while on a pallet, shifting the entire internal system to one side, compromising vital internal parts. Additionally, the coils (unrelated) had been crushed in what appears to be manufacturing/assembly of the unit inner parts. All was well documented in photos and emails along with an AC tech locally. While customer service was polite, communication with them was inconsistent, slow in response (days...) and in the end, misleading. I incurred $400 of expense getting unit installed/uninstalled and back to the edge of my drive way for return pick up. I was instructed by the Customer Service Manager in an email, "Once this product is returned, a new product will be shipped to you." After confirming they had received the unit, they refunded my charge for the unit, ignoring their email stating they would replace it with an undamaged unit... which is what I'd paid for to begin with. Never did they say, I was incurring all this time and expense for a refund. At this point, aside from the install/uninstall, I already purchased add'l accessories from Alpine specific for the unit (collars, heater, electrical whip) among other items locally specific to the sizes for installation. Factoring in their poor QA/QC, shipping a unit w/ manuf. damage, slow response to emails, lack of following thru on what was explicitly stated in the emails by a Manager, I must say the experience has been unpleasant. I've asked more than once to speak with the Owner's, only to be hung up on by the Customer Service Manager."

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Pricing of products and services
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Likelihood of customers making future purchases
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Verified
5/5

2015-11-19

"Easy, thorough and efficient!"


Verified
5/5

2015-11-19

"The shipment arrived very fast."


Verified
5/5

2015-11-19

"
GREAT COMPANY ,GREAT SEARVICE, VERY HELPFULL ASPECIALT TECK SERVICE, THANKS AGAIN RAY...
"


Verified
5/5

2015-11-19

"I had a small problem but after emailing about the situation I was immediately called by Alpine and was explained to my satisfaction."


Verified
3/5

2015-11-18

"The delivery time was very good. However, the diameters of the reducer were not exactly spot-on. Or, maybe the stovepipe that we were putting it into was not spot-on. Don't know.
But we had a hard time fitting that reducer into the existing stovepipe that needed that reducer. So I cannot say that anyone in particular was at fault, just that the diameters did not quite meet and it took awhile and effort to make it fit.
"


Verified
5/5

2015-11-18

"Web site worked well and my order was expedited swiftly...."


Verified
5/5

2015-11-18

"Always fast and easy! Thank you Alpine!"


Verified
5/5

2015-11-18

"All good. Quality product. Best price. Thanks."


Verified
5/5

2015-11-18

"Arrived overnight. Cheaply made."