“Hi Scott,

I'm glad you found that part on our site. Thanks for your business.

Karen Tovey
VP”

“Hi Justin,

We value your business. Thanks for being a repeat customer of ours. I apologize that your condenser was not in stock when you placed your order. Those are special units because of the new energy efficiency regulations from the EPA. While we normally have hundreds of those models in stock, this unit had to have a manufacture date in 2014 for us to sell it to a southern state. Our inventory was not correct on these because while the model numbers are the same, we had to obtain a unit with a manufacture date in 2014 before we could ship it to Texas. I apologize for the delays you experienced and the misinformation you received. This was our mistake.

I hope we win your business again in the future. Please let us know if you need any further assistance.

Best regards,
Karen Tovey
VP”

“Hi Cheryl,

Thanks for your order! I'm really happy to see this feedback about your shipping carrier, ABF Freight. We just started shipping with them and are excited about the relationship because they have so far proven to have very courteous drivers. We depend on our shipping carriers to provide our customers great service and we rely on feedback like this to help us determine which carriers to work with.

Please let us know if you need any further assistance. Your Goodman furnace has a lifetime warranty on the heat exchanger and ten years on all parts with registration online. Please register with Goodman Manufacturing on their site if you haven't already:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Best regards,
Karen Tovey
VP”

“Hi Xann,

Thanks for your order and your great review.

Please let us know if you have any questions regarding your new Comfort-Aire oil furnace. We are here to help.

Best regards,
Karen Tovey
VP”

“Hi Mary,

I'm glad to see you had a great experience with our company. It is our goal to become the most loved retailer of heating and air conditioning products online. Our employees are copied on every review we receive so that we can improve our service and get direct feedback from our customers.

Please let us know if you need any further assistance.

Best regards,
Karen Tovey
VP”

“Hi Justin,

Thanks for your business!

We work to keep all of our prices as low as possible. Our shipping services do slow down on Thanksgiving and Christmas unfortunately. Our freight carriers close down typically on Thursday and Friday. Our employees volunteer to come in during the holidays for a special shift so that all of our orders ship on time the following Monday. I'm really proud of our team and I'm glad to see your order did ship that Monday.

Your Goodman furnace has a lifetime warranty on the heat exchanger and ten year warranty on the parts with online registration. Please be sure to register your furnace online at Goodman Manufacturing:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Thanks again for your business.

Karen Tovey
VP”

“Hi Nicholas,

Thanks for your business. We look forward to helping you again in the future.

Best regards,
Karen Tovey
VP”

“Hi Matthew,

I'm glad you received your order quickly. We shipped your order with FedEx Freight - they are one of my favorite carriers because they are fast and reliable.

I agree that the Goodman furnace you purchased is a great product. Goodman Manufacturing is an exceptional company. We have worked with them since we opened in 2003. They have well-built products and are truly the best value out there for residential HVAC equipment due their low prices, reliability and warranty coverage.

If you haven't already, please be sure to register your equipment online with Goodman to get the lifetime heat exchanger warranty and ten-years all parts. http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Best regards,
Karen Tovey
VP”

“Hi Michael,

Thanks for your order. We appreciate your repeat business. I can set you up with a dedicated sales consultant who you can work with for all your future purchases if you would like. We are here to help.

Please be sure to register your Goodman equipment online.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Best regards,
Karen Tovey
VP”

“Hi Stephen,

Thanks for your order and taking the time to provide us with feedback!

Best regards,
Karen Tovey
VP”

“Hi Ken,

I apologize for the issues with your order. I researched the serial number of your evaporator coil to see the history of it. Any items that require refurbishment are sold as scratch-n-dent products on our site. This serialized item was ordered from Goodman Manufacturing and was not in stock for very long- it only shipped one time from our location to yours. It's possible that we received the product that way from Goodman, although it is very rare that would happen. While we inspect every piece of equipment and remove boxes before an order ships, we do not open every evaporator coil box simply due to the time it would take on the inbound and outbound to do that. We do however have a lenient policy regarding any concealed damage found on equipment where the outside packaging did not have damage. If you would like to send us photos of the unit, I can forward these to our customer service team for resolution.

We appreciate you doing business with us. If you would like to work with a dedicated sales consultant for future orders, please let me know. We can ship products directly to your job sites and often have overstock deals and other special deals.

Best regards,
Karen Tovey
VP”

“Hi Victor,

I'm glad you are happy with your order and the service you got. It is our goal to be the most loved retailer of heating and cooling products online and we love getting reviews like yours. We started selling Panasonic this year and have been happy with the brand. Please let us know if you need any further assistance.

Best regards,
Karen Tovey
VP”

“Hi John,

Thanks for your business. You bought my favorite product line that we sell ... Blueridge! Those are awesome products made by the largest HVAC manufacturer in the world. I hope it serves you well.

Best regards,
Karen Tovey
VP”

“Hi Laura,

I'm glad that you found what you needed on our site. Thanks for your order!

Karen Tovey
VP”

“Hi Donald,

Thanks for your business and kind review about our customer service team. We appreciate it.

Karen Tovey
VP”