"Fast shipping, Great products!! Will order from them again.."
"Fast product delivery perfect fit"
“Hi Glenn,
Thanks for your order and review. We're happy you found the right sheet metal for your job.
Best regards,
Karen Tovey
VP”
"I am very pleased with my order. It came in quickly and is a high quality heater."
“Hi Ron,
Thank you for your order. I see that you received a high efficiency Goodman furnace GMSS960803BN. Those are great furnaces with a lifetime warranty on the heat exchanger and ten year warranty on the parts.
Please be sure to register your unit with Goodman online for full warranty coverage:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know how we could have earned your 5-star review. We like to have feedback on any part of the experience that wasn't optimal for you. Thanks for taking the time to review us.
Best regards,
Karen Tovey
VP”
"Great to deal with,fast shipping,furnace arrived in perfect condition!"
“Hi Mike,
Thanks for your business! Our warehouse and shipping carriers are all watching delivery times to shave off a day or two whenever possible. We work to turn shipments around as fast as possible. It's nice to get a review like yours. We appreciate it.
Please let us know if we can be of assistance in the future.
Best regards,
Karen Tovey
VP”
"I can't remember whom I talked to on the follow up, but was glad he called to confirm my order. I would have ordered the wrong unit."
“Hi Stan,
Thanks for being a repeat customer! We appreciate your business. I'm glad that Bill called you to discuss your order with you before it shipped. We try to call every customer to be sure each person has the right equipment for their needs.
We look forward to working with you again.
Karen Tovey
VP”
"I bought a 30,000 btu lp heater from alpine. When it arrived I took it out and a piece of paper came out with the unit. The paper was suggesting that I purchase a blower accessory for the heater.....really? For another 74 bucks I have to buy a blower for the unit? I checked the original description and it shows the unit, but doesn't mention the fact that you have to purchase the blower as an an accessory. Only when you scroll down to the bottom does it mention this. I ended up purchasing another unit from a competitor, WITH the blower already in the unit for a hundred dollars cheaper. The worst part is returning the unit to alpine cost me 92 dollars, and they said they won't reimburse me the return shipping charge. I will update this if and when they reimburse me for the misleading description and especially reimburse my shipping charge. "
“Hi Greg,
I'm sorry that your order didn't work out for you. I requested that our product team review the item and published documentation as it was misleading. We try to describe all of our products as accurately as possible and to publish all related product documentation, but did not include enough information on this product, the Williams 3056511.9.
Thanks for your feedback.
Best regards,
Karen Tovey
VP”
"Quick, exactly what I needed."
“Hi John,
Thanks for your order. I'm glad you found the Fantech duct that you needed.
Best regards,
Karen Tovey
VP”
"Awesome transaction, quick ship and delivery by reputable company."
“Thanks for your order and your review. We have been in business since 2003 and work hard to maintain our reputation of being a low cost, reliable provider of heating and cooling equipment. It is great when one of our customers leaves us a review like yours. We very much appreciate it.
The item you ordered, the Goodman GMSS961005CN high-efficiency furnace, has an excellent warranty ... it's a lifetime warranty on the heat exchanger and ten years for all parts with registration. If you haven't already done so, please register your product online with Goodman.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best regards,
Karen Tovey
VP”
"Was so happy with their service and product!"
“Hi Maryann,
Thank you for your business! We appreciate your review.
The Goodman GMEC960803BN furnace that you ordered is a great, high efficiency furnace. Please be sure to register your furnace online with Goodman Manufacturing for the full warranty.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best regards,
Karen Tovey
VP
Alpine Home Air Products”
"Everything was shipped within 7 days. Got four emails about the progress of my order, a phone call from the shipper in a timely matter and shipper receiver email. Very good communication. Shipment was packed securely on a pallet and easy for me to unpack. Nothing was damaged. I did also order a 25ft line set which is the real copper thing and not the cheapy aluminum stuff I got before from a local dealer (local retailer be aware, I'm buying at Alpine now). I still have to install the unit, but I think there won't be a problem. Would buy again from Alpine Home. "
“Hi Mario,
Thanks for your order of the Blueridge Mini Split system. Blueridge is made by the largest HVAC manufacturer in the world and they are extremely well built. We love the product line.
Our warehouse staff takes special care to carefully package every shipment. I'm glad that you received your products in excellent condition and on time.
We look forward to doing business with you again. Please let us know how we can help in the future.
Best regards,
Karen Tovey
VP, Alpine Home Air Products”
"Great experience overall. Have not installed furnace yet but everything else was very satisfactory."
“Hi Michael,
I'm glad that you purchased your Goodman furnace from us. Please let us know if you need any assistance.
Please be sure to register your product online with Goodman Manufacturing for the full warranty coverage. It has a lifetime warranty on the heat exchanger and ten years on all parts.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Thank you for taking the time to review us.
Best regards,
Karen Tovey
VP, Alpine Home Air Products”
"I was satisfied with the quick delivery and the product was undamaged"
“Hi Patricia,
Thanks for your order. Our warehouse staff works to carefully package all of our media filters to ensure they arrive with no damage.
We believe everyone should have an air cleaner installed in their home as indoor air quality is 8x more polluted than outside air per the EPA. If people own forced-air furnaces, cleaning air as it moves through the system is a great way to reduce allergens and other particulate matter. Glad to see you have one and are replacing your filters.
http://www.epa.gov/indoor-air-quality-iaq/guide-air-cleaners-home
Best regards,
Karen Tovey
VP, Alpine Home Air Products”
"recieved the furnance fast and with no issues. However, tried to contact customer serivce after the sale for propane conversion kit, e mail, called left messege with tech support, no replay and it has been several days. "
“Hi Steve,
Thanks for your order. I apologize that we did not get back to you in a timely manner. Our average response time to email is about 2 hours if we are busy. If you did not receive a response it may have been during a time when our contact forms had a glitch and were not sending emails to us correctly. This is abnormal and I apologize we weren't able to help you.
Please let us know if you need any assistance going forward. Your Goodman furnace has an excellent warranty. For full warranty coverage, please be sure to register it online with Goodman Manufacturing:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best regards,
Karen Tovey
VP, Alpine Home Air Products”
"The only issue was the city kept resolving to the wrong name after typing in the zip code. This caused confusion for FedEx freight. Other than that, shipping was quick. Package appeared to be okay. Going to install this unit later this weel."
“Hi David,
Thanks for your order. I forwarded your issue regarding the zip code/city to our tech team to find out what happened. I'm sorry that caused an issue with your delivery.
The Honeywell ventilation systems are a great way to keep fresh air in your space while not losing heat. Please let us know how it works out for you.
We appreciate your business.
Karen Tovey
VP, Alpine Home Air Products”
"Fast service, nice delivery choice options on website."
“Hi Aaron,
Thanks for your order. It's great you found a Rinnai tankless water heater that fit your needs. It looks like we shipped it Monday and you had it Wednesday all the way out on the Big Island. We really have to give the credit on that one to FedEx Express. Did we mention we are jealous you live in Hawaii? :)
Please let us know if you we can help you further.
Best regards,
Karen Tovey
VP, Alpine Home Air Products”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi John,
Thanks for placing two orders with us. We appreciate the repeat business. We look forward to working with you again.
Best regards,
Karen Tovey
VP”