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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2015-11-24

"great experience unit works great and it actually arrived 2 days early and get this it was not damaged. Thanks Alpine for great service, hard to find that these days."


Rep reply posted 2015-12-09
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Bob,

We love reviews like yours. Thank you very much.

We shipped your order with ABF Freight and have been very happy with them. They have a very low damage percentage. We have phased out freight carriers who were creating damage issues for us.

Amana PTACs are great products and it looks like you got a complete kit.

Please let us know if we can help you again in the future. Since you are in construction, we can ship to your job sites and assign a dedicated sales consultant to you if you would like.

Best regards,
Karen Tovey
VP Alpine Home Air Products”


Verified
5/5

2015-11-24

"Great service
Great product
Quick delivery
"


Rep reply posted 2015-12-09
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Gary,

I'm glad you found the product that you needed on our site. Thanks for taking the time to review us.

Best regards,
Karen Tovey
VP, Alpine Home Air Products”


Verified
4/5

2015-11-23

"Furnace arrived quickly and in perfect condition. Great instructions and information provided by email. The only reason it did not get 5 stars was we paid $25 extra for tailgate service delivery and the delivery company used a truck without a gate lift and we had to lift it off anyway. Maybe that $25 is just another way to make money. "

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Product Returns/Refunds/Exchanges
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Rep reply posted 2015-12-09
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Michelle,

Thanks for your business. I'm sorry that you had difficulty with your delivery. We noted that the freight carrier USF Holland did not deliver with the liftgate service you requested and made sure you were refunded for that. We appreciate feedback like yours.

Your Goodman GMH80805CN has an excellent warranty: it's a lifetime warranty on the heat exchanger and ten years for all parts with online registration. If you haven't already done so, please be sure to register your furnace on Goodman's web site:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Please let us know if we can be of any assistance going forward.

Best regards,
Karen Tovey
VP Alpine Home Air Products”


Verified
5/5

2015-11-23

"amazing. an employee actually called before they sent the shipment and we decided i needed a better more cost effective unit. needeless to say i was very pleased and satisfied. i will be using alpine again for my further purchases. thanks again"


Rep reply posted 2015-12-09
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Jeffrey,

Thanks for your order! I'm glad that Joseph was able to discuss your order with you and switch you from a straight air conditioner to a heat pump. Heat pumps are a great solution for southern states - they are basically an air conditioner that can also run in reverse and provide cost-effective heating in the winter.

Please be sure to register your Goodman equipment online with Goodman:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Best regards,
Karen Tovey
VP Alpine Home Air Products”


Verified
5/5

2015-11-23

"Arrived promptly. Two non-polarized wires made it easy to install. Instructions easy to follow. "


Rep reply posted 2015-12-09
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Jay,

Thanks for your order for the Honeywell thermostat. We love the Honeywell line of products.

Best regards,
Karen Tovey
VP, Alpine Home Air Products”


Verified
5/5

2015-11-22

"Fast shipping good prices"


Verified
4/5

2015-11-22

"The quality of product is good, only problem was door not closing all the way with filter installed,about a quarter inch.I tried two different filter brands 3M and Honeywell with same result.After measuring this is caused by the back spacing plate in the rack. I had to trim backing plate before installing on furnace. "


Verified
5/5

2015-11-22

"The furnace was ordered on Sunday, shipped out on Monday and the shipping company called on Tuesday to schedule the delivery for Wed.

Installation took about ten hours, which was over the course of two days and included 3 trips to the hardware store. Most of that time was spent changing/adjusting duct work due to size difference between the old and new furnace.

The instructions for the unit were detailed enough I never had to use the tech support, so I can't comment a lot on that, other than to say they were very helpful with technical questions before the purchase when selecting a furnace.

I've been more confused putting together furniture and kid's toys than I was with installing this furnace. While it was a lot of work, it was more tedious than complicated.

I'll probably never use a dealer again.
"


Verified
5/5

2015-11-22

"I am very happy with my order my package arrived very quickly thanks was a pleasure doing business with you and I will do business with you again..."


Verified
5/5

2015-11-21

"Right from the get go, I had great sales information and help, as I, the home owner knew very little about central air. Very good with all aspects of the purchase and was delivered as promised. Would recommend Alpine to all. "


Verified
5/5

2015-11-21

"It all went exactly as promised. Tomorrow is the hook up and I am crossing my fingers that the heat is good too. Thanks for getting it there as you said. "


Verified
5/5

2015-11-21

"Received it 2 days after ordering it! Got it installed in 2 hours. House is much more comfortable!"


Verified
5/5

2015-11-21

"Quick,efficient,professional"


Verified
5/5

2015-11-21

"Just received furnace today. In excellent conditiopn. Will see how well we like it once it is installed and we get to use it, but expect all to be great!!"


Verified
5/5

2015-11-20

"Everything as ordered and delivered to my door! Thank you."