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Product & services pricing
4.08/5
Chance of future purchase:
4.14/5
Shipping & packaging:
4.14/5
Customer service:
3.99/5
Return/Replacement policy:
3.75/5

Verified
1/5

2023-07-05

Bad customer support

"Since I bought my heat pump, talk to the support people, since the wired controller shows a communication error, I have waited more than a month looking for a solution and I have not received a response or a replacement of the control, if it is so, let's imagine simple things in a larger part"

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Rep reply posted 2024-01-17
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for providing your feedback. We truly apologize for the issues you have experienced with your Heat pump System. If we can provide you any further assistance please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2023-07-05

Great customer service!!

"Great customer service! Had a hard to find item, very informative in regards to equipment and shipping."

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Verified
5/5

2022-01-05

3 ton Ac unit completed set

"Fast shipping. Easy to install
"

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Verified
5/5

2023-07-04

great

"fast, friendly and great products. Staff was great answering questions"

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Verified
5/5

2023-07-04

Impressed!

"Excellent website. Clear product descriptions. Competent technical assistance. Fast delivery. Items well packaged and arrived without even one distorted box."

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Verified
5/5

2023-07-01

Excellent customer service!

"On time and a great price. Extremely high quality products."

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Verified
4/5

2023-07-01

Good

"The furnace arrived in great condition. The driver however refused to use the tailgate option which I paid for. I had to lift it down with him. Wouldn’t have been a huge deal if I hadn’t paid for the option…."


Verified
5/5

2023-07-01

Very proficient- Service & sales above and beyond normal

"I have purchased several split units from Alpine Home Air. They prices are fair and comparative, sales staff very helpful in helping me purchase what I needed for my project, delivery times and commitment were excellent. And then most of all the tech support has been phenomenal, very knowledgeable in helping advanced or novice in completing the installs, if they do not know they will get information and get back with you in a very timely manner. No hesitation in sending whatever replacement parts needed. I am very impressed with the overall professionalism of everyone I have dealt with."

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Verified
5/5

2023-07-01

great company to with

"no issues, all out questions answered. great communication on delivery and unit works perfectly "

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Verified
5/5

2023-06-30

Bought furnace got support years later for AC

"Bought a Goodman furnace a several years ago, DIY, works great. Moved AC unit and had to reinstall. Good help online, but needed a jumper on the thermostat that I did not buy from Alpine. Joseph had me squared away in 2 calls, on a Friday evening. AC is on and the advice from Joseph was exactly right over the phone. I will be back, that is for sure. PG in Cleveland"

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Verified
5/5

2023-06-30

Great products

"This is the third system I have purchased from them. They have all arrived in prefect condition with everything required. I installed them myself and had a certified tech do the final hookup. He advised that he was impress due to the fact that all the fittings and adapters required were with the systems. "

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Verified
5/5

2023-06-29

Great Experience

"I had a great experience in ordering products from Alpine Home Air Products. The customer service was excellent. "

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Verified
5/5

2023-06-28

Great service

"Whole process was quick and easy "

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Verified
5/5

2023-06-26

Fast!

"I’ve bought a few things over the last couple years as well as recommend Alpine to others. Everything has been shipped fast and any questions I’ve had, tech support has been spot on. "

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Verified
5/5

2023-06-26

Great Unit

"I've installed many of these units, so far, i'm very impressed with the quality and efficiency."