"The online chat to answer technical questions is very good and it is easy to order through the website. They called immediately to discuss the delivery process and the actual delivery process was very timely and troublefree."
"From the initial purchase through the delivery the customer service was excellent "
"Very fast service. Delivered as noted on time. "
"Very friendly, responsive, professional."
"Had on of same before. Took no time to install"
"Good service with good communication."
"I purchased the furnace online the day after Christmas, it arrived four days later installed it tenants happy as a clam"
"I am very pleased with the low sound levels. It is such an improvement from a window A/C-heater. The installation was simple except you need to know exactly how many feet of tubing you have to get the freon adjusted. I am very disappointed with the heating portion of the unit. I ordered the units with the extra heating capacity and still need supplimental heating at 35 degrees and below. I explained that I would be using it as our sole heating unit prior to ordering and was assured this would be sufficient to provide heating."
"Easy to order fast delivery."
"got the furnace installed but when it got down to -5 a few days ago the temp in the house only got up to 68 and running all the time when the thermostat was set to 72. when the temps warmed up the temp would get up to 72 but the furnace kept running all the time. it wasn't until it warmed up above freezing that it would on occasionally shut off. the furnace running all the time is going to play havoc with our electric bill. and when it was cold 68 was just not warm enough to stay comfortable."
"So far so good, finish letting you know when in service. Thank w"
"I needed a furnace asap. I ordered it on Sunday and received it two days later on Tuesday after noon. The furnace was easy to install. The furnace works great."
"Order part and delivered quickly"
"We experienced an issue 3 years after our purchase and the service was amazing! They had me back up and running within an hour max."
"I was very pleased with the great service and response in shipping. I would not hesitate to order again. The service I received is what every customer would like to experience.
Thank You !"
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:
“Thank you for providing your feedback. We truly apologize for the issues you have experienced with your furnace. Our customer solutions team is actively reviewing the Information you have sent to us. If you require any further assistance or have any questions please reach out to us at (800) 865-5931.”