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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2014-11-27

"Online ordering was clear and easy, and we received our order promptly. Thanks!"


Verified
5/5

2014-11-27

"Product was what I needed - fast shipping and good price."


Verified
5/5

2014-11-27

"Fast shipping, quality products."


Verified
5/5

2014-11-26

"I got product at a great price and it works great."


Verified
2/5

2014-11-26

"Delivery was not on time!!!!! I ordered on 11/18/14, and I paid overnight shipment fee, but actually I received on 11/20/14. "

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Rep reply posted 2014-11-29
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Thank you for your order. Your order was placed at 11 p.m. at night. It must be received before 5:30 p.m. central for it to be shipped and received the next business day.”


Verified
5/5

2014-11-25

"The heater performs in excess of expectations. Thank you for designing a fine product!"


Verified
5/5

2014-11-25

"As usual the customer service was great, received the product in mint condition and on time."


Verified
5/5

2014-11-25

"Fast order processing and delivery."


Verified
5/5

2014-11-24

"Very good experience! Shipped on time and undamaged."


Verified
5/5

2014-11-24

"I was very unhappy with Alpine at first and although this has not been the most stellar experience, I can say that Alpine has gone out of their way to try to make their mistakes right which is more then I can say for most companies. In hindsight, I really think we were the rare few that slipped through the cracks, because they really do seem to try to take care of their customers. We ordered our heater over 3 months ago and are just now going to be able to install it since our replacement parts just recently came, but we are happy that they are bending over backwards to make it right. Bryan in customer service has been amazing and has changed us as once disgruntled customers to now happy customers. "

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Verified
5/5

2014-11-24

"very smooth order process and quick delivery"


Verified
5/5

2014-11-24

"Quick & Easy. Thank you for the good service."


Verified
1/5

2014-11-24

"Purchased a furnace, shipping supposed to take a couple of days. After purchase found out it was on back order for two weeks. Called customer service to get a refund, because I didn't want to wait that long to have heat! Customer service rep found me a comparable furnace so that I wouldn't have to wait. Paid more for the comparable furnace. Now ten days later that furnace still has not shipped, and today I find out it was also on back order and coming in on the same day as the original furnace! Might be good equipment, I have no way of knowing. I'm steaming mad! But that's probably good BECAUSE IT'S THE ONLY THING KEEPING ME WARM!
"

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Verified
5/5

2014-11-24

"Quick easy, I especially like the size calculator on your website. It really takes the guess work and potential manipulation from installers trying to sell me the wrong style and size. "


Verified
5/5

2014-11-23

"The furnace arrived quickly without any damage and the delivery driver was very accommodating. The furnace will be installed soon, so I cannot review the product, although it would have been nice had the unit been completely enclosed with a completed cabinet."