ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
2/5

2014-11-21

"Sent me the wrong product. Did not respond to any emails. I had to call to arrange return. No receipt of credit to my visa has been received as of yet."


Verified
5/5

2014-11-21

"Very happy with my purchase from Alpine Home Air Products ! Very fast delivery and just what I ordered thank you Alpine !!!"


Verified
5/5

2014-11-20

"very good service and timly delivery"


Verified
5/5

2014-11-20

"VERY HELPFUL OVER THE PHONE, HAVE NOT INSTALLED YET. WILL BE PURCHASING FROM YOU
AGAIN.
"


Verified
5/5

2014-11-20

"My twenty year old furnace had gone out and I was giving up on another service visit (which would have been the fourth in three months). Central Ohio was under an "Arctic Blast", according to Brian Williams of NBC. My house was at 45 degrees Fahrenheit. I was using electric space heaters and wearing four sweaters. /// I ordered a new Goodman furnace online from Alpine on Thursday, November 13th., 2014. Alpine kept me informed of the shipping status and expected arrival time at my home. This was important to me because I wanted to keep my licensed furnace contractor informed--so that we could coordinate installation. Because Alpine had kept me apprised of the shipping and arrival status we were able to use time effectively. My new Goodman furnace arrived on Monday, November 17th. at 3:15 p.m. Installation was completed by 10:00 a.m. on November 19th. /// My thanks to: R & L Carriers for their helpful and friendly delivery of my new unit. Alpine's Peter Hackman for answering all of my questions via a live chat. I needed to know that I was getting the right furnace for this size of house... the right price... and in a timely fashion. I could not be more pleased with Alpine's professionalism. Regards, Nels Swanson, Columbus, Ohio"


Verified
5/5

2014-11-20

"the products were priced good and they are very helpful to provide installation instuctions"


Verified
5/5

2014-11-20

"Good products with decent shipping. appropriate pricing"


Verified
5/5

2014-11-20

"Thank you. Exactly what I needed and delivered as promised."


Verified
5/5

2014-11-20

"SO FAR SO GOOD. THANKS ,GOD BLESS JUAN"


Verified
5/5

2014-11-19

"Very cooperative and helpful when I made an error in my order. Parts arrived quickly and were just as needed."


Verified
4/5

2014-11-19

"Some how I didn't get called about the delivery. I had to hunt down my unit. But all worked out. I have it and trying to install."


Verified
5/5

2014-11-19

"We lost our gas furnace just before the present cold spell (Temps just under freezing).
The new Goodman furnace arrived yesterday, Today it is happily churning heat for our family, Just in the nick of time.

Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-11-19

"Fast and Accurate Delivery"


Verified
5/5

2014-11-19

"All that i would like to see the price of shipping of some
small items would be a little less.
Like right know i am looking to buy 2 not very big items
and the shipping is $15.40 that is a lot for shipping.
Thanks.
Roger.
"


Verified
5/5

2014-11-19

"Excellent service and timely delivery But when it came time to install it was somewhat of a nightmare. The install instructions were not very clear and when installing the cap over vent tube and air tube the instructions were not at all what needed to be done. But I got it figured out and when all is said and done the furnace is perfect for what has to be heated, so I still think it was a excellent purchase. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A