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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2014-10-14

"The price was good, the salesman very kind and the product was deliver on time."


Verified
4/5

2014-10-14

"Need to advise customers daily where their item is."


Verified
5/5

2014-10-14

"My purchase arrived in quick order and in perfect condition. "


Verified
1/5

2014-10-14

"Paid for a two day delivery and was told that it takes five days to process which is why it is just being shipped out 5-6 days after I ordered it. Ridiculous "processing" time frame. So glad I paid extra for two day delivery. Never again. "


Rep reply posted 2014-10-14
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Jorje,

If in stock, all of our orders ship within 24 hours. We will be fulfilling orders on our regular schedule within the next couple of days which means orders ship within hours of being received. Your order was pulled due to the shipping charges. A message was left in regards to this hold. I will ask a customer service representative contact you by phone to discuss this in more detail.

Best regards,
Karen”


Verified
5/5

2014-10-14

"Great service, easy order, fast delivery."


Verified
3/5

2014-10-13

"still waiting for delivery"


Verified
5/5

2014-10-13

"Folks were very helpful and knowledgeable. Great to work with."


Verified
5/5

2014-10-13

"This will be our 2nd and 3rd furnace for rental properties we have. We are changing from oil to electric. Units fit right in th e same place, hookup is easy. Delivery was quick and the freight carrier called before he came with the furnaces."


Verified
5/5

2014-10-13

"easy and quick every time, thanks"


Verified
4/5

2014-10-13

"My furnace was delivered Fed Ex..it was a question mark up until it was delivered of when it would take place...haven't checked the furnace out yet but I suspect it will be as advertised"


Verified
5/5

2014-10-13

"The product I need, good price, quick delivery. Will do business with them again."


Verified
4/5

2014-10-13

"Just the delivery was late by 2.5 weeks. Inventory issue getting my furnace processed. Otherwise installed it myself and fired it up tonight. Very happy!"


Verified
5/5

2014-10-12

"They had the product in stock, priced well, and shipped quickly."


Verified
4/5

2014-10-12

"Great web site easy to use the online chat is very helpful and if needed toll free phone customer service all the things you need to get your answers. Product offerings very good except when a particular item goes out of stock for a period of time but that is business the way I see it. Thanks for the help ..."


Verified
5/5

2014-10-11

"Still have not received delivery information or any follow up after initial order confirmation."

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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