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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2013-10-18

"My rep Brian was very knowledgable and patient. I feel he went over and above to help me with my project, since I really know nothing about hvac. The prices were very good as well!

Thank you Shawn Atkinson
"


Verified
5/5

2013-10-18

"Easy ordering and quick delivery
"


Verified
5/5

2013-10-18

"very overall satisfied,would recommend"


Verified
5/5

2013-10-18

"when i ordered a complete ac/heating system from alpine, i did not expect to recieve the items so quickly. the items i ordered were all there and not a thing was missing. when i told my contractor that the system had been delivered, he informed me that he could not have gotten those items any sooner from our local dealers! very happy with what i ordered. your staff answered all my questions and concerns professionally and were very educated in all aspects of my system. thank you for all your help. Mike walsh"


Verified
5/5

2013-10-18

"Products arrived in perfect condition, and very efficient with mailing them to me. Thanks."


Verified
5/5

2013-10-18

"Unbelievable, outstanding support from the word go. I needed to replace my existing furnace and was looking the best price I could find. I researched a lot of different brands and couldn’t make up my mind the best fit for my needs. I contacted Alpine and the technical support staff was very helpful in making my choice, they answered all of my questions without hesitation. I was and am very confident in the decision that I made. Everything went smoothly and I now have heat. I applauded Alpine and would highly recommend you to anyone who is in need of any of your fine products…Thank You!!!"

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Likelihood of customers making future purchases
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Verified
5/5

2013-10-18

"Super fast free shipping. Product as described. Would buy from again."

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Verified
4/5

2013-10-18

"They have great prices and great information, but there shipping and customer service departments could use some work. "


Verified
5/5

2013-10-17

"My filter came right away. Very Pleased, was so easy to put in. This product lives up to standards. I would buy this again. "


Verified
5/5

2013-10-17

"Unit arrived in excellent condition, packed very well. Carrier was courteous and helpful. I would definitely recommend Aline Home Air Products and will buy from them again."


Verified
5/5

2013-10-17

"Alpine did it all right! The gentleman who responded to my call was very courteous and well informed about the product I ordered and the models it fits. He had ready access to product information and the part I needed. I received the part in three days. The replacement water valve for my humidifier fits perfectly and works fine.

Thanks, Alpine!
Melvin Anderson
Colorado Springs CO
****@****
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-10-17

"arrived timely, yet to install"


Verified
5/5

2013-10-17

"I am a DYI person and I did a fair amount of research before making my purchase. I was very grateful that the website is setup the way it is because it helped narrow down what I needed, gave options, and included all the accessories that unless I was a trained pro, I never would have thought of. I called into Alpine with a question and they knew who was calling and already had my order information up and ready to discuss the equipment. What was better was the person I was speaking with acknowledged that he wasn't sure about a question I had but offered to connect me with an in-house hvac installer to make sure I got the accurate information I needed. I'm still working at getting the equipment installed but I am confident that I will get all the assistance, short of them coming out to my house personally, that I would need. As far as the quality of the products, I did read some really bad reviews but I came to the conclusion that 95% of the problems originated from homeowner errors during installation, or inexperienced installers. I read other reviews from installers that said the equipment was/is very good and preferred Goodman over other brands because of consistent results, and the best warranty of other more expensive brands. In conclusion, you can feel comfortable about dealing with Alpine Home Air!"


Verified
5/5

2013-10-16

"Have already recommended this site to others. Awesome"


Verified
5/5

2013-10-16

"easy to deal with, pleasant correspondence,quick delivery"