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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2013-10-25

"Got here in time and was the right part"


Verified
5/5

2013-10-25

"Web site easy to navigate. Product arrived when promised. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
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Product Returns/Refunds/Exchanges
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Verified
1/5

2013-10-25

"Product is back ordered, Alpine was supposed to give me an updated delivery date, I have received no response."


Verified
5/5

2013-10-25

"You fast and let me know that it was back ordered and when it was on it way. I appreiate that very much. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-10-25

"Very fast delivery.
Ordered 2:20 p.m. on a Thursday; arrived the next
day at 1:00 p.m.
Securely wrapped on a pallet; no damage.
Great product at a reasonable price.
"


Verified
5/5

2013-10-25

"easy use website, fast shipping (and free!) and supervgrest prices!

I did a ton of online research before buykng and Alpine was the best deal out there bar none!
"


Verified
4/5

2013-10-25

"A couple of the items looked like they had been opened and repackaged and packaging was all scuffed up on the thermostat (even though it was safely wrapped in another box). The Supply Plenum was repackaged-barely, with a number of previous shipping tags scratched off. We'll know how everything works once I get it installed."


Verified
5/5

2013-10-25

"Very fast shipping. almost to fast. I for got to order my LP convertion kit. "


Verified
5/5

2013-10-25

"everything turned out great and there was no damage to the unit during shipping works like a charm......Thanks Alpine heating and air"


Verified
5/5

2013-10-24

"My HVAC components arrived in a timely manner, in good condition and at a favorable price. Fortunately, I paid the extra charge for lift-gate delivery as the truck arrived before the labor I hired to move the shipment.
My only disappointment was in not ordering an A coil support shelf kit for my furnace. The way I read the furnace description, it seemed to be included. When I started the installation, I realized that there was no shelf included and had to delay my installation.....I do now have heat which is good as it is supposed to be 29 degrees tonight.
"


Verified
5/5

2013-10-24

"Fast shipping, good pricing, first class help when needed. A five star business in a three star world. Will purchase from you again.
Thks
"


Verified
5/5

2013-10-24

"I am very happy with the prompt service. "


Verified
5/5

2013-10-24

"Very fast shipping and the furnace was in perfect condition."


Verified
3/5

2013-10-24

"back ordered , just waiting for item"


Rep reply posted 2013-10-24
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Michael,

Thank you for your feedback. We apologize for the delay on the dry R22 units. Your shipment was fulfilled today and we are shipping it with FedEx Freight Priority to get it to you a bit sooner. Please let us know if we can assist you with any installation questions. Thank you for your order.

Karen
Customer Service
Alpine Home Air Products
800-865-8931”


Verified
4/5

2013-10-24

"I have not had my furnaces installed yet. Everything so far as communication has be great with the exception of the carrier which was used. They where somewhat rude."