"The process was extremely professional earlier than expected, incredible logistics , amazing communication!thank you !"
" I was very happy with the quick, polite assistance while looking for a single item for my home appliance. "
"Just got my units.
Beginning to install.
Should know in a day or two."
"This is the 3rd order from them and all deliveries were on time and all salespersons were knowable and professional "
"I order a central and heating and air got here fast would order again from so far this is the place to shop for me."
"I received the hvac coil I ordered within short period of time "
"Great company, GRT customer service rep, Christopher."
"Absolutely great service. Delivered on time with no issues."
"I've been running a 36k BTU and 27k BTU hyper heat system with 5 heads spread out through my house. I've been running mostly in heat and with weather between 10F to 70F. Heat has been without issue. I took the advice of setting and forgetting generally around 72F. The first 2 months has seen a savings of at least $100 in fuel.
And that's with keeping temps where I want them 24hrs. While the initial cost was high, the immediate savings is very clear. I've only been able to use the cool mode a couple of times and it seems more than adequate. My only complaint is that you have to spend $50 per head unit for wifi connectivity. At this price point that should be included. Also the head unit do not have horizontal sweep. Only vertical. Temp regulation can be a bit tricky if in a smaller room. Time will see how reliable they are."
"Although I have yet to install the unit, the efficiency and timeliness of the delivery was remarkable. The packaging and shipment was exceptional. This will be a challenge for me to install, but Alpine has set me up for success!!"
"When I added the item to my card and paid for it there was no indication that it wasn't in stock. They later sent me a message saying it's out of stock and would not ship for a while. It hasn't shipped yet. Other shops also had this back-ordered, for cheaper, but I ordered here and paid more because they had it in "in stock." It is 2022, and an e-commerce web site should accurately reflect the inventory on-hand."
"I first contacted then before I placed my order and they ensured me my selections were good. Unfortunately, my evaporator was damaged. They gave me the option to get a discounted refund or replace it. I chose to replace it and immediately got the RMA email and my new one was on the way. They also called to make sure I received everything I needed to return it. Definitely would buy from them again."
"Been ordering units for several years. Not one issue with dozens of orders. Even warranty with the Blue Ridge Minisplits was seamless. "
"Arrived on time and with care! Awesome deliver and service. I asked for all items from assistance and they provided! Made the experience easy! Ty"
"Bought a furnace from Alpine, paid before 1PM, it was on the truck that evening, arrived essentially next day considering this was over Easter. Unit (Goodman) priced right, received emails and texts throughout the process. Couldn't have been a better transaction. Well might have been better if they sneaked a dozen donuts in the crate."
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:
“Thank you for your feedback. We apologize for the delay in your order. I see that your order has shipped on 4/25/2022. If you have any further questions or require assistance please reach out to our customer solutions team at 800 865 5931.”