"Ordering was pretty easy. Could use a little more info about delivery because the freight company ended up having to call me to tell me with a residential delivery I needed a lift gate to get it off the bob truck. Otherwise everything went pretty well. Fortunately, Dayton Freight called me to advise of the need for a lift gate and we made the arrangements over the phone. Had i known in advance I would have had my A/C two days earlier.
"
"technical help excellent. delivery prompt"
"Great customer service! Anastasia and Nicole were helpful and pleasant. They will continue to receive my business. "
"I ordered with my billing and shipping address the same however they told me they were or did deliver it to Marshfield not Pembroke therefore the delivery was to be rerouted but by this time I was fired for not delivering products and services on time. When I called I was told that I would have to pay a restocking charge and I told them what happened and they said tough crap. Horrible and I will let everyone I can know about this horrible experience!"
"bought new furnace,they explained what i needed for my size home. everything came on time with no dammage. was pleased with the whole thing."
"The order was accurately completed and shipped very rapidly. Much appreciated!"
"After ordering my components, I received a call notifying me that I didn’t order a line set. I thought that was very attentive & thoughtful, although I had what I needed. Fast shipping as well."
"My experience with Alpine was excellent! I did have a damaged PTAC sleeve And the customer service at Alpine replaced it in a timely matter. I will definitely purchase products from them again. Thank you team our time."
"Great price, great service and customer service at a high level."
"Fast great service would recommend "
"I had selected for installation estimates and have received zero calls or emails "
"I had to order parts and the service department was amazing. Answering emails fast and making sure I got the right parts. Sent me a direct custom invoice and shipped same day! Absolutely awesome!!!"
"on time and good shape, can't beat the price"
"I haven't installed yet but that is coming soon."
"Great product so far. My garage is cool and I am happy with it. "
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:
“Thank you for taking the time to share your feedback. We truly apologize for the issues you had when ordering from us and for not promptly correcting the shipping address error. We have covered the shipping costs for the return and have initiated a refund for your purchase. If you require further assistance please don't hesitate to reach out to our customer solutions team at (800) 865-5931.”