"Thumbs down!!!!!!!!!!!!!!!!"
"I love this company! Customer service ROCKS! Never had a bad representative! Every time I call, they know exactly who I am and what system I have! When we have ordered anything from them, the experience has been great! Shipping is very fast... Usually arrives within a week! Awesome company! Would recommend to anyone! If could give more than 5 stars, I would! And the furnace is great, too! "
"Called Alpine tech first. Discussed modification. Got the right product shipped. Installed. Good experience."
"From start to finish they did an outstanding job."
"2.5 inch wall sleeve provided. Too small instructions state 3.54 inch necessary to install indoor unit. Call customer service little help there. Going to charge me for an item that should already have been provided. WTF? Then they state they do not have the correct sleeve. And use a 4" conduit. Well I spent $$ on a 3.5" carbide hole saw which I now have zero use for. "
“Good morning,
We appreciate your business and apologize for the issues you've experienced. We show that your order was placed online and not through a consultant, who would've been able to advise you of the larger wall sleeve size needed. Our customer service manager has been notified of this issue and will be contacting you directly today with a resolution.
Thank you,
Customer Service
Alpine Home Air Products”
"best customer service I've ever experienced. I can't see why you would need to use any other supplier."
"Product as described & A+ communication "
"Alpine, totally trust worthy, best service and product is excellent. After it was installed we thought it didn't work! It was so quiet we couldn't tell! Worked great cold in minutes and heat is great. Thanks Alpine."
"I bought from Alpine home Air many times. They have competitive prices and a good line of equipment.
And many thanks to the friendly management team."
"Have placed two orders now for our commercial spaces, and not a problem with either order or system. Well done!!"
"My heat pump works great looks great and is a complement to my home
Alpine is the company I will go to for all my future HVAC needs"
"When I started researching UV Air Purifiers, the Honeywell seemed a good choice. A few different sites offered the same exact item, but one site gave a 4-6 weeks delivery. I chose Alpine. I received my package from Alpine in less than a week! Thank you Alpine!"
"good communications and support. shipping quick"
"Easy ordering experience. Web site was great.
After the purchase - I got an e-mail with all the PDFs I could ever want re: the product, installation, etc. (NOW -I really didn't need it - because I was able to find those PDFs on the web site - and had already downloaded them....but the sending out the files is GREAT follow-through."
"Went smooth good delivery product performs well as promised. Very quite"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Good morning,
We apologize for the issue you experienced on your order. The products are being reviewed by our warehouse and product management team. In the meantime, we show that you were credited in full for your order, including shipping, on 10/23/2020. If you do not see this credit within 1-3 business days, please feel fee to contact our customer service team at 800-865-5931, option 3.
Thank you,
Customer Service
Alpine Home Air Products”