"I received my adapters in a timely manner. The issue is when I opened the box an unpackaged the products I notice the one of the square to round adapters was not spot welded.
I had to fabricate and rivet the round adapters collar to the square myself. For $140 I could’ve built my own, then I wouldn’t have needed to purchase an“ already made adapters” kit."
"My order came in days early"
"Purchased a gas package unit. It arrived on time and in excellent condition. Packaged well to protect all the accessories I purchased with the unit. Incredible staff... and excellent pricing. AAA+++"
"I ordered on a monday morning. Received it the following Monday"
"Alpine Home Air has great products and you will get them in a timely manner. I will definetly order from this company, again."
"I stupidly order the wrong unit and they could not have been nicer. New unit arrived promptly. Buy from this company."
"I couldn’t find this part in any of the big box stores and small plumbing HVAC businesses in the area, but Alpine sent me exactly what I needed to connect my wood furnace to my ducts. Thanks!"
"The air / heat unit was delivered in an expedient manner and the delivery person was very helpful to get the unit into my house. The Penn-Ohio shipping company was very good to work with and should be proud of the driver who delivered the unit. Too bad he could not have stayed a couple days to install it."
"No problems. Installed and working."
"Nice shopping experience ，the agent is very nice "
"great company to work with arrived ahead of schedule and delivery dropped right where i wanted it.nice guy too.all around a rare these days great experience."
"This is the 2nd unit I have purchased from them. great equipment at a phenominal price/"
"outstanding,great experience from start to finish.
i got it installed and it work great.
Thank You "
"As a DIY’er I appreciated all the info available."
"My alpine heat pump installation went like clockwork, The unit is nice looking, solid looking and a complement to my home.
If you don’t know how, have a HVAC friend do your pressure check, evacuation and breaking the vacuum"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Shawn,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that your product arrived in a dissatisfactory condition. Upon reviewing your order it does not appear that we were made aware of this issue at all, which if we had been alerted we would have been able to assist. If you should encounter any further issues with your project please let us know right away so that we can work with you to resolve it. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products
”