"After finding Alvio on accident, I ended up working with the best sales rep, "Serge". The entire ordering process, shipping and delivery process of our massive order was amazing. I can honestly say, for the first time, that there wasn't a single thing from start to end that i wasn't happy with. I plan to do business with Alvio.com Exclusivly from here on out. The order of computers i recieved where in perfect condition. The techs that built our computers (all 20 of them in under 2 days) didn't miss a thing. even the wires inside are tied back in the cleanest way i've EVER seen! Great job, alvio! "

"I received an excellent experience and excellent customer service. I was notified promptly that the item I ordered was out of stock. I was offered an upgrade at no additional cost, which was shipped out immediately. Thanks Alvio."

"Good Service and after Sales support. Representative was very cordial and had all the answers for my questions and followed up with an email within minutes."

"they were high priced but said in stock, they were not in stock. they said ship in 1 or 2 days they did not ship after 5. I was to get email notification, I did not. I called and they had to look into it. I used chat and he found it was not available and canceled the order. I used 4 online business on 1/6/08 only Alvio failed. They suck."

"No status update, no response to emailed questions. At the bottom of the order they say to call their "friendly staff" so after five days I called and got a surly person who said they part was discontinued and they were cancelling the order. Avoid."

"I unfortunately recommended someone buy a PC from Alvio. It arrived with a cracked front door on the case.

After e-mails, phone calls, and promises to send the part, they have failed to send the replacement part and no longer return any correspondence.

I would not recommend them."

"Very Bad Merchant, a FRAUD!

Absolutely atrocious communication! BAIT & SWITCH merchant. Will not ship the mechandise detailed on the order confirmation obtained [invoice # ALV-12077] at time of transaction.

Leaves email message saying to call, then will not answer phone [morning, noon or night], does not use an answering device, and will not acknowledge nor return email messages.

9/30/07, ordered AMD Athlon 64 X2 6400+ processor. This is AMD's Athlon 64 top-of-the-line processor. 9/30/07, copy of order confirmation indicates AMD Athlon 64 X2 6400+ processor. 9/30/07, email confirmation is silent on mdse. purchased.

10/16/07, shipping invoice description and actual item received is an AMD Athlon 64 X2 5000+ processor. This processor is much slower [2.6 MHz Vs. 3.2 MHz] and has only one-half the on-board cache memory of the item I ordered.

There was no mention of shipping a different item, nor of any price differential, nor of a partial refund. No questioning if I wished a substitution - simply the shipping of a much less powerful processor than the one which I purchased. I guess they thought I wouldn't notice because of the similar Black Box and they would just pocket the difference.

I might chalk this up to a simple clerical mistake if they had only said they were sorry. Now, I know they really are sorry, A VERY SORRY MERCHANT!!! No apology, no offer of compensation and they tried to tell me the error was my fault! I d performed a GOOGLE search on "AMD 6400", then a product search on the results. I sorted by price and ALVIO was the least expensive. Also, the least honorable.

This company is apparently a fraud! Uses BAIT & SWITCH tactics! A Sham! BEWARE! Stay far, far away.

I'll probably need to cancel this transaction through my Credit Card company. Merchant states they catagorically refuse to ship the merchandise they confirmed on my order.

Since I cannot post the image of the order confirmation, drop me a line through RESELLERRATINGS.com, and I will provide you with a copy of the order confirmation. Then you may decide for yourself whether you want to use this sorry excuse of an on-line merchant, OR NOT! It will be your risk. Don't say you weren't warned.

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Response to Alvio Reply:

You now admit the description was wrong? WOW, progress!

I did not know of your error when I accepted your purchase offer, placed my order and gave you my money. Neither the SKU nor the manufacturer's model number are disclosed on my order confirmation. But, even if they were, you seem to think that I should automatically know your SKU numbering system and the manufacturer's model numbers - well, I DO NOT. I search Google by description and I select merchants based upon a product description. I purchase "stuff" based upon descriptions.

You now say you erred, but you are still unwilling to make it right. A full refund would not offset my expense to quickly purchase the item in question at retail when you failed to perform under your contract. Since when does asking for the item described and ordered constitute a request for a free upgrade?

You tendered an offer. That offer was accepted and compensation was remitted. You accepted the compensation, but subsequently failed to deliver the item per the desription in the contract.

Buy.com is irrelevant to this conversation, but for the record; they apologized to me for their error and said they would ship the correct item per the given description under their satisfaction guarantee. I have not even received an apology from your company, yet; much less the item ordered.

I ordered the CPU on 9/30/07. You did not ship the item until two weeks later, on 10/15/07; and I received it on 10/16/07. I discovered your error and attempted to call the afternoon of TUESDAY, 10/16/07, and multiple times on WEDNESDAY, 10/17/07. These are hardly weekend dates.

We did eventually talk, and when I described your error, you stated there was no error and I had received the only item you entended to send. You then had your web-site updated and later attempted to tell me I had made the error. Obviously, you did not count on my making copies of the order confirmation and your original site offer.

If you really have a voicemail system, I suggest you trade it in on one that actually functions. From my experience, your voice-mail system mimics your integrity - there is no tangible evidence [to me] that either exists.

My initial warning to all considering a purchase from your company still stands. Based upon my experience, they will not receive what they order; if they purchase from Alvio!"

"I still (thankfully) have not received the laptop battery I ordered. I ended up ordering it from a more reputable dealer (geared2play.com AKA btotech.com) who got it to me VERY quickly with GREAT service.
This company is horrible, I sent one email 4 business days after ordering asking why the item had not been shipped. NO REPLY.
I sent another email another week later telling them I wanted information about my order or I was canceling. NO REPLY.
I sent another email a week and a half later telling them I was no longer interested in receiving the item because the company was so horrible and I received the item elsewhere. NO REPLY.
Long story short, this company is horrible and no one should ever buy from them. My order is still technically being processed so I guess I could get charged any time, and they say on their website any cancellation results in a 10% fee. I know for sure if they try to charge me anything I am telling my card company to cancel. BUT DON'T take the risk, go somewhere else, even if you have to pay more."

"Two weeks to get a battery that was supposed to have been in stock? It's almost like they wait for you to ask before they ship it!"

"Excellent service, very fast delivery, Quality product. I'm Sure to be back."

"Product came on the estimated Fedex ship date, although slower than I would have liked (products ordered from another company on the same day, Sunday, and shipped on the same day, Monday, via UPS came 2 business days, 4 calendar days earlier). Received item (AS Mobile Whitebook chassis) basically as described although was pleasantly surprised to find that despite being described as "W/O optical drive" on Alvio's website that it in fact came with a dvd burner preinstalled, and also had a mini pci-express wireless card preinstalled so the extra separate Intel card sent along in the box was unnecessary. The whitebook box itself appeared factory sealed however the wax-based thermal pad on the heatsink was disturbed from previous installation of a CPU, so I had to use my own thermal compound on hand after cleaning off the existing pad. I do not know whether this was from Alvio or AS Mobile installing/removing another CPU previously, but there was an indentation from a CPU core in the old thermal pad that was made there by someone's doing. The company was very responsive and in fact called me personally to make sure I knew that I had ordered a notebook chassis without a CPU or other accoutrements. I would buy again and will recommend them to others interested in building their own whitebooks."

"I can not rate the product because I have not received it yet. Ask me in a couple of months."

"I was a little worried because of the negative feedback posted here and on the better business bureau, but I went ahead because Alvino has amazing prices. My CC was charged 1 day after placing the order (which I thought was a good sign). After 4 days, my order status hadn't changed on the site.
I emailed the sales address at Alvino and asked if there was a problem with the order. I received an email back a day later indicating that it had shipped that morning, and that everything was fine.
The order arrived 3 days later and was in great shape.
While their in-house order processing was a bit slow, everything else was great. I will definitely be ordering from Alvino again.
"

"I ordered memory for my laptop. There price was the chipest vs other online store. The only disapointment I have with Alvio, is that I placed the order on Feb 12 2007, I payed $13 for shipping and received the package 9days later. I'm located in CT and Alvio ships from OH. It should have not taken that long. Sorry Alvio, I'll spend my money else where next time.
Thnx for your reply Alvio...let's blame it on shipping,but I doubt your store rating will go up."

"NEVER buy from this place because you will surely regret it. Let me tell you my story. At first Alvio is not bad I ordered and package came in 3 days but that's the only good part so if you are reading the other reviews and they say Alvio is fast and stuff they are partly right, but what happens after is the bad part. I open my package to find my MS-1013 but I soon realized the the network card i ordered wasn't there and so I called the Co. and the guy that answered my call said they will check but they never callled back so later I called again and the guy said he will look it (why'd didn't they do that last time) and said it came in another package so i told them i never got the other package and ask them to send me another network card, the guy said he will ask then call me back. Several week later my neighbor gave the package to me, apparently delivered to the wrong house. But alvio never called as they promised and if the package was really lost they wouldn't have replaced it. Several month later my mousepad went out and i called and called and emailed and email (alot trust me no response from email) and promised were made but no response...im still trying. SO MUCH for the Alvio Silver Warranty. SOOOOOO if you are super lucky and not hope nothing goes wrong then go ahead but if something does there Tech support is nonexistence if u don't believe me here: ****@**** email them say something is wrong with my computer and see if they answer.

Sorry its so long"