"Tried 2 other beds shipped directly to my home. Neither worked for our specific needs. Both companies were great to deal with, but after two failures we were really afraid to try again. I have never been a fan of memory foam because of the heat and the inability to roll over. Was determied to not go that route, but after trying the other two (latex, and purple) there were not many other options. My husband and I both have back, and neck problems and are both side sleepers. We could not find a bed soft enough to relieve the shoulder pain from sleeping on our sides, but firm enough to support our back problems. I read the specs on all the amerisleep beds and decided on the amerisleep 5. The new technology they described of not getting "stuck" and staying cool sounded like I might need to give it a try. Boy, are we glad we did. No back problems, shoulder problems etc. I do have to say, it has a really weird feel....firm and soft all at the same time....completely supportive. It's not one of those beds that when you crawl I to it, you just melt down and cozy up in, but you are strangely comfortable and wake with no aches and pains. In my mind, I still want it to be extremely soft, but our sleep speaks for itself. My husband used to get up every night about 2 am and go get on the couch. He hasn't gotten out of this bed yet! I don't want to get out of bed in the mornings. Before I could not wait to get up my back hurt so bad. Strongly recommend giving amerisleep a try. And by the way....i can roll over just fine, and I am a flipper, although since getting this bed I go for long periods of time without moving. We love our amerisleep 5!"
"Good mattress ..Love the adjustable base"
"So far so good. No more back pain in the mornings."
"The installation guys were fast and knowledgeable. Thought me how to use all of the functions on the remote too! Very pleased..."
"If it weren't for the recommendations by my sister, I would have gone with one of the other myriad of online out of the box bed companies for the following reasons:
1. No delivery inside house and setup
2. No taking original mattress (i am still waiting on trying to find someone to pick it up- hurricane harvey has caused a lot of pickup services to shutdown to public)
3. Cannot get immediate response online and sometimes phone calls put me on hold forever.
4. no mattress foundation was offered.
Other places like loom and leaf make you feel like you are buying from a brick and mortar place without the hassle of having to go into the store. I hope you guys might reconsider adding a bit of warmth and small touches as mentioned to improve the overall customer experience."
"I was skeptical ordering a mattress online, as well as, the thought of it arriving in a box. I read the reviews and spoke with some friends whom tried it. My previous mattress was shot, so my wife and I figured we would try Amerisleep out. I must say, I am thoroughly impressed. I was in a car accident 2 years ago and haven't had a good, solid sleep since. My night was generally filled with tossing and turning, trying to get comfortable enough to fall asleep. When I finally did fall asleep, I would wake up every two hours and repeat. Many times, I ended up sleeping on the couch. The first night with the Amerisleep mattress, not only did I sleep all night, my lower back pain started to feel better. I purchased my mattress in winter, I can't wait to see what the cooling feature is like. I haven't tried the Amerisleep pillows yet, but I bet they're great."
"I didnt get my mattress on time and have tried to contact the company regarding my 100 night trial and have not recieved a response."
“Hello — Sorry to hear your experience has not been pleasant. We will have a customer service representative reach out to you in a timely manner. ”
"We love our new mattress and the employees were easy to work with. I couldn't believe how easy it was and how quickly our mattress arrived. I have already recommend this to many of our friends. The comfort and quality is better then the Tempur-Pedic Mattress we replaced, much cheaper and a longer warranty. "
"Weren’t sure about online mattress shopping but decided to give it a try. We lost everything in the flood caused by Hurricane Harvey. I had a 3500.00 Temurpedic mattress that was destroyed. We could not afford to pay that much again so I was surprised at how good this one was for just 1200.00! It was delivered quickly and I am enjoying good comfortable sleep. "
"Our mattress came 2 days early! Took about a week to get used to it.. sleep like a baby now. My husband has lower back pain but not so much anymore! We love our Amerisleep mattress!"
"Our mattress was delivered promptly and we love it. We have had it for about a month now and have no complaints. It is super comfortable. The mattress is heavy but was easy to unpack. The odor from the matttess was minimal. Worth it for sure! "
"Happy with the mattress and getting quality sleep so far "
"Researched many mattresses So glad we settled on Amerisleep. Have recommended it to family and friends. "
"First of all card was comperpised and whoever I talked to there didn't care.. Then overall we keep hoping it gets better but we have not had the comfort sleeping we are hoping for,, "
“Hello — Sorry to hear your card was compromised, please note we are currently looking into resolving this issue. As for the comfort of your mattress, we will have a representative reach out to you in a timely manner. ”
" Definitely a big difference in our sleeping habits ,sleeping longer and waking up with no pain or stiffness as before. Definitely notice that when my wife wakes up she doesn’t wake me up . My son recommended this mattress and he was on point ."
A rep from Amerisleep, Amerisleep, has responded:
“Hello — Sorry to hear about you experience with Amerisleep. A customer service representative with reach out to you in a timely manner. ”