"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"I ordered chapstick, three flavors, and you only sent me two flavors. Disappointing. "
"Our finished products look amazing and were shipped very quickly! Great customer service when we needed it!"
"The company was very prompt, professional and did an excellent job."
"Custom full image Mugs ~ Fast service, easy to work will art department in getting our custom image produce. Friendly customer service will definitely order again for all our promotional items. Thanks"
"Customer service was very helpful, received the items quickly and the product was what I expected it to be."
"Products are great!!! Love the Marcello pens..."
"GOOD product I only wish I would have ordered item in the blue because the green color did not show printing very well due to the small print. Print could be slightly larger to make it a GREAT product."
"I can't say enough about the excellent service I received while working with Melissa at Amsterdam Printing. She was so kind and helpful and went above the usual expected service to assure we received excellent customer service. A great place to do business with!"
"My order arrived too late for my event. Based on the estimated ship provided by you at the time of order it would have been here in plenty of time. Otherwise I would not have placed the order. The explanation I received was that the "order" screen does not take things like the Thanksgiving Holiday into consideration so my correct calculations my order shipped right on time. I was given 20% percent off, nice, but of no help. My other order, which also, required personalization did arrive as promised. "
“We are sorry you did not receive your order as promptly as you expected. We appreciate your feedback as it shows us where we may need improvements to help serve you better and faster. We hope you found our customer service department easy and willing to assist with this issue and again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in timely fashion.”
"Product arrived on time and good packaging. The pens are good quality. The only draw back is I though that the printing would be larger. These will still make good handouts for the price."
"I have used other pen companies in the past. What I really like about Amsterdam Printing Company pens are the quality of the pens. These are not the cheap all plastic pens you get from the local used car dealer. They are mostly metal with very sharp laser printing. Everyone I have given one of my pens to, loves them."
"After getting a sample pen I gave them a try . have to say they take great care keeping me coming back for more . Love the pens and shirts . you can't get better service and Quality of product . I will stick with them for all my Promo needs . "
"Excellent product was delivered and truly enjoyed - calendars."
"I'd give 0 stars if I could. I placed my initial order with close to 3 weeks lead time on the website...specifying product, color, font, etc. and was never questions about it once I paid. I never actually received a proof. I was assured the order was in production. I had a chat with an agent who assured me that I'd get it by the date needed. I then had a second chat with an agent who said that was not the case...but they would send it 2-day at no additional charge so I'd get it on time. Only then did I get a proof...which was exactly what I had asked for. The order arrived 2 days later and it was the order for another customer. I called and complained...and they had me leave it for a UPS pickup the following day and assured me that I'd have the right order express delivered to my home 2 days later in time for me to take it to my conference. It arrived on time..but it was the exact same wrong order...so clearly nothing had been re-run. My order was in their system as I had requested it... so you'd think they'd be thrilled to have a chance to fix it.
Not Even Close. Their representatives then recreated my order, criticized my choice of fonts, dragged their heels, denied doing anything wrong and grudgingly offered me a paltry discount, informing me that since they were doing the re-order at no cost they felt that was fair. WHAT??
Then I found a discrepancy between what I was quoted and charged....and on top of it all..I STILL HAVE NO PRODUCT.
So here we are...the product was guaranteed in my hands exactly 2 weeks ago. So far I have been insulted, overcharged and lied to...I have been bounced around between more representatives than I can count...and I have been told that my order should now be in production. AND I STILL HAVE NO PRODUCT.
They claim a 100% satisfaction guarantee. I will never be 100% satisfied with this company of their product. They have cost me money and time and they have not shown any desire at all to rectify this in any way possible.
Who runs a business like this?
And on top of it all, I am now getting 2-3 emails a day from them since they have my email address from my purchase.
"
“Please accept our sincerest apologies for the inconvenience you experienced in respect to this issue. At Amsterdam we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. This feedback was escalated to management in order to resolve and provide a shipping date to contact you with. We will work through this issue and won’t stop until you are 100% satisfied. Thank you for the feedback.”
"Amsterdam comes in on time or early and the cost savings are incredible!
Thank you Amsterdam!"
A rep from Amsterdam Printing , amsterdamprinting, has responded:
“We have tried to contact you to apologize and send out the flavor you are missing. Please contact us so we can fix this for you. We have a 100% Satisfaction Guarantee policy and stand behind our word.”