"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"My experience with Amsterdam was not great. Since it was my first time ordering from this company, I asked about ordering a sample of the mug that I needed printed. I wanted to see their print quality before ordering 1800 of a mug. I was told that it would cost me "hundreds" of dollars in order to do so, so instead I elected to just order 24 units (the minimum shown on the site) as that was less money then asking to order 2 samples. Their online artwork tool would NOT show my artwork correctly no matter how many times I tried to upload it. Customer service told me that was an issue sometimes and not to worry that the art dept would send me a proof before production. It took a week to get a proof, and then only because I contacted them saying that I hadn't received one. When they finally sent me a proof, it was wrong....the artwork did not match my file. I asked for a new proof. It was wrong again. It took 11 days to finally get a proof that was correct. I placed my order on 9/11 and finally received the product on 10/9....basically a month. Needless to say, I went with another vendor for the 1800 mug purchase as this job was time definite, as most are and a month turnaround just for what essentially was a sample just wasn't acceptable. Had they: 1- Let me place a sample order, I could have paid to have the sample sent overnight, speeding up the process. I wasn't about to pay to have 24 mugs overnighted. 2- Had they provided me with a correct proof in a timely fashion it would not have taken so long."
"Great job! The whole process was easy and the results were exactly like expected. People love the pens.
Great price!"
"I am so happy with the Entice Pens that I ordered from Amsterdam Printing that I ordered more! Amsterdam makes the process so easy and my packages arrived quickly and in great condition. Will definitely order from Amsterdam Printing Company again. Thank you. Linda Zuniga, RE/MAX 1st Choice - South Padre Island, Texas."
"i'm extremely happy & pleased with my order of the MAXFIELD STYLUS PEN IN 5 ASSORTED COLOURS. #158 OF THEM HAVE ANOTHER ORDER OR 2 WAITING ON THE ELITE STYLUS PEN IN 8 ASSORTEDCOLOURS 250 OF THOSE & 150OF THE elite stylus pens in the colours o white & champagne that's how pleased i am with the first order. there were no mistakes on my info printed on the pens, the colours r bright & shiny, i recieved them in a timely manner via ups. i'm referring my brothrer Edward & my friend & avon rep Tina; cause i'm just so very pleased. so if so inclined give them a try you've nothing 2 lose u don't like it u send it back, you have my word u won't b disappointed!!! & wishing u all great business success DEBORAH LEE SANTIAGO!!!"
"Always great service and products! Ordering went smooth and arrived early. Product works and promotes well!!"
"The bags ordered are of quality and exactly what I ordered. They arrived in a timely manner. I am going to use them to put together a church packet. If you ever receive an item that you are not happy with, the customer service reps are very helpful and are willing to exchange hassle free. They will even make an attempt to assist you with finding another item that is comparable. "
"Very happy with their products and services, they are always there to assist you and if you are not happy with a product or the product is defected, they replace it right away without questioning you."
"I ordered coffee mugs for the holidays and they are beautiful. "
"The product met specifications, timeliness and appearance. Amazing item with the amount of engraving. Will have to look at them for other one off products."
"The quality of the product was substandard. Will not be doing business with them again."
“We have have been in touch with this customer to apologize. We would like to remind our customers ( both present and future ) that we offer 100% Customer Satisfaction Guarantee on our products. Please never hesitate to contact us if you are unhappy with your final results. We are replacing the pens at no extra charge with a different style to accommodate the customers wishes . You're our number one priority, We're here to make you happy! Thank you for the review.”
"I have been ordering pens and the digital ceramic mugs for my company from Amsterdam for several years ~ their products are great, my clients love them. And, the customer service at Amsterdam is outstanding. The delivery is quick too."
"Quick and efficient ordering service and fast delivery. I will use them again."
"Great quality at a great price."
"while customer service was helpful and quick on service, I have yet to receive the correct color pen I ordered. So far the send me 3 boxes of the wrong color!! "
“We want you to know that we are very sorry the incorrect color is being shipped and understand your frustration. We see you have already been in contact with the company to resolve this issue. Our customer service team is working on this issue to make sure it doesn't happen again. Thank-you for making us aware of this problem and we promise to do whatever it takes to satisfy you.”
"The website is easy to navigate, displays enough information about the product to help you select which product might be better for your needs. There is wide selection of products particularly pens. The custom design portion is easy to complete and it shows clearly how will the product will look with your information. Prices are competitive."
A rep from Amsterdam Printing , amsterdamprinting, has responded:
“Please accept Amsterdam’s sincerest apology. We are very sorry to learn that your order experience was less than adequate. We understand your frustration because we let you down. We take full responsibility for the situation and also understand why this order experience did not meet your expectations. This order experience is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service and products. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. We hope that we may be given a second chance in the future to prove we are a company you can place your trust in. Thank you for the review.”