"What a joke. I want to know how much a refurb powerbook would be with shipping and tax. Can't find anything on their website, so I call 1-800-MY-APPLE. They proceed to tell me to just enter my credit card information, and the next screen would have the tax and shipping on it. Well, it did, and in doing so, I bought myself a powerbook while I was still looking. No problem, I called back to 1-800-MY-APPLE immediately, and asked to cancel my order. I get an email the next day saying they didn't cancel it and I can return the computer and apple care package. Customer Non service. What a joke. Well, I'll take the laptop, and see how it works, because I've paid for it.....

UPDATE:
Ok, so I love the laptop. It does not make up for the poor service fromthe apple store."

"Ordered an engraved iPod Mini on the 10th of October as a gift and it arrived on the 12th via FedEx. Thing is - I checked standard shipping. Maybe I should complain ;)

Mini was a gift and a huge hit both to my friend and my wallet. In the end - everyone's happy."

"I bought an iPod from the online store on 10/5, figuring it would take at least a week, maybe more, to receive it. Just got it today (10/7), shipped from China yesterday. Very impressive shipping speed!"

"Apple Store does not indicate that sales tax will be charged until *AFTER* the purchase is made. Product shipped to incorrect address. While sales associates are available 24/7, customer support is not."

"Great service, though slow on shipment of my Powerbook G4, but quick on the software and other in-stock items."

"I have ordered a lot of things from the Apple store online! 2 of the 23" cinema displays, 2 iPods, plenty of iPod accessories, and an iPod mini! I have never had any problem or issue with their services! Their customer service is great also and super nice! :)"

"Apple has excellent warranty and customer support. I had a Powerbook G4 12in 867 purchased last year. Sent it in for service because of the hinge being very tight because of warping. The problem appeared again and Apple decided to exchange my comptuer for a new one. I decided to upgrade with the credit (value of computer when I purchased it) to the Powerbook 15" 1.5ghz. I couldn't be happier.
PBG4 15/1.5/1024/80G/SD/AP/BT/LL
I got my order number and the tracking and order status was very clear. Shipped out from Shanghai and was delivered 2 days later. (overnight, but weater delay). I even got a upgrade that I didn't even know and free overnight shipping free!! Fast shipment and excellent customer service!! Thanks Apple!!!"

"Excellent order and shipment time.
I ordered the brand-spanking-new 4th generation iPod from the apple store on 7/19/2004 and got it shipped to me amazingly quick using the cheapest FREE shipping option. The order was shipped out same day, and was at my doorstep in three days, on 7/23/2004. Plus, the $30 off from the education discount made the value fantastic.
Excellent product, excellent shipping time, excellent store."

"Hi,

I ordered a customized pink mini Ipod for my girlfriend. I ordered it over the phone and was told it would take about 4 weeks which was expected. I received the mini Ipod in 30 days so they were right on target. Works great!

The only problem I had was with the accessories and it actually turned out fine. I had ordered better headphones and they shipped me the wrong set. The ones I had wanted were the same price ($39) but came with a remote. Since I had placed the order over the phone, they said it was the rep's fault and shipped out the correct headphones and I got to keep the wrong ones they sent. Sweet! It took 1 week to get the accesories, 1 more week to get the right headphones, and 2 weeks of waiting until the ipod came. All in all- worth it."

"Please do not lie to your customers. Unfortunately, Apple Computer is way too large to handle their customer service. I do not enjoy being blatantly lied to regarding my order. Meanwhile, wasting 40 minutes of my time to be transferred around based on information that one sales rep lied to me about. After speaking to sales, then credit, then back to sales, I realized that the first sales rep blatantly lied to me. The second sales rep even confirmed it.

Nice work.

You should apologize profusely.
AND, still no answer as to when my order is shipping

UPDATE: Received items. Both the G5 and the cinema display were damaged. Apples wanted to charge a restocking fee of 10% for return the cinema display. Because it was opened. It had a black scratch under the glass on the display. PLEASE, it came damaged. THEN, the g5 constantly freezes. On apple's own website/forum there are 900+ (some repeats) posts regarding the g5 freezing. When you call to report the problem, they insist on repairing it by replacing it piece by piece (according to some posters), taking up to 3 months to repair. When you call customer service they say the product has to be DOA before you can get a full refund. The only way to get DOA status is for a tech to declare it that. However, the tech rather attempt to fix the item over several months.
BACK AND FORTH BACK AND FORTH. it's ridiculous.
What happened to not "the customer is always right", but at least listen to the customer and stop with the "PROCEDURES"
I could go on and on about my 10+ phone calls and over 4+ hours collectively attempting to get a NON-FAULTY item."

"I'm a computer tech. Used windows for several years, but switched to linux due to dissatisfaction with windows security, stability, and flexibility. I recently purchased a Dual 1.8ghz G5 setup from Apple. Even though I customized my system it shipped in only 2 days. The packing was immaculate and the computer itself was everything promised. Better UI than windows with a rock solid unix core. I couldn't be more satisfied."

"bought a couple times from thier online store. No complaints... just wish they were a little cheaper."

"HORRIBLE! I decided to purchase an Ipod Mini for my girlfriend for her birthday gift and the estimated ship time was 3 weeks. I went through with it since they engrave it and I wanted to write something special on it (even though they charge about $30 more than other retailers). I called twice during this 3 week period to confirm that the ipod was indeed shipping out. Now they send me an email, one day before it was supposed to ship, and tell me they want until May to send it to me. That's over a month's wait. This is unacceptable and I will not purchase from them again. Horrible. Out right disrespect towards customers. How can they run a business like this."

"Fast shipping with FedEx. No worries with customs fees because you pay taxes already (15,025% here in Quebec). Overall, good pricing with coupon ($30 off any purchase when I renewed my .Mac account). Would do business again if I get another coupon."

"Very nice service. Of course, it's Apple! I got top notch products, of course. Bought a 12" powerbook g4 and a 10 gb iPod."