"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Using the model number at the website, it was easy to find and order the correct oven rack. Replacement rack was identical to the original. Looks great in the oven. "
"The basket arrived on time and fit wonderfully.
"
“We appreciate your review.
Thank you for choosing AppliancePartsPros.com.
Kind Regards,
Vickie
Customer Correspondence Team”
"Techs were knowledgeable and helpful. When the part came in mail was damaged a replacement was promptly shipped. Great service, exact repair part shipped. "
" Love the instructional videos!"
“We're so glad that you found our repair videos helpful!
Thank you for your valuable feedback.
Kind Regards,
Vickie
Customer Correspondence Team
”
"I asked in the beginning for help on parts to add upper shelve and snack compartment. I was sent the bottom crisper and the shelve. The other service person had no record of Brittney email who sent the parts I needed. I also sent an email with photo several days ago with no feedback.
So I called. Spent an hour and was told no part. Spent 15 minutes working out a return.
Exhausting to get someone that knows what parts or no parts for the extra shelving."
“Hello David,
We apologize for your experience with ordering parts. I reviewed your model FRSS2623AB0. After viewing a couple of sites, this model doesn't include the deli or snack shelf and pan. There is a model GRSC2352AF that does. However, the size of the shelf and pan may not fit your model of FRSS2623AB0. You may want to check with Frigidaire since they are different models before purchasing the parts. I see we did provide you a free shipping label so that you can return the parts and get a full refund. Again, we apologize for any inconvenience.
https://www.frigidaire.com/Kitchen-Appliances/Refrigerators/Side-By-Side-Refrigerator/GRSC2352AF/
Kind Regards,
Vickie
Customer Correspondence Team”
"Accurate order, and quick delivery."
“We are glad you liked our services.
Thank you so much for taking the time to give us feedback.
Kind Regards,
Vickie
Customer Correspondence Team”
"They were very helpful and I got the part I needed."
"I ordered an ice bucket for my French door refrigerator bottom freezer that I could fill with extra ice when I have a group of people coming. I received my order promptly but the ice bucket was too small. I returned and received my credit minus the original shipping 3 weeks later. If the actual measurements were listed as opposed to trying to figure out the size by the boxes I probably would not have made the size mistake."
“Hello Barbara,
We apologize that we do not actually have the measurements of the part online. However, we do have pictures. The pictures are sitting on a grid with one-inch squares. This is to help in giving an idea of what the part measures. As a courtesy, I have issued a credit to your credit card in the amount of $10.95 back to you for your shipping cost. Please allow 3-5 business days for this refund to show on your account.
We appreciate your feedback. Thanks for letting us know.”
"Factory name part fit great fix the problem. Prompt shipping. Will use them again"
“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Kind Regards,
Chris
Customer Correspondence Team”
"I live in the service world. I feel like my primary job at the office is to fight with vendors for every single thing I need, every stinking day; entitled, rude, . The folks at Appliance Parts Pros are the opposite. You call, they know what they're talking about, they're kind and professional, helpful and actually want things to be successful. Feel free to call me... I'm just a guy with a broken washer and it's been an absolute pleasure talking with these folks to actually get things fixed! My only complaint is that these folks aren't sharing their take on customer service with everyone else out there.... THANK YOU!"
“You are most welcome! We appreciate you taking the time to leave us positive feedback on your experience. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Chris
Customer Correspondence Team”
"Thank You quick delivery will use again "
“Thank you for using our site and for your feedback. We are happy you chose us to help you fix your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
"It was great! Once I figured out what I was doing, despite accessibility problems, the repair went smoothly."
“Thank you for taking the time to share your experience. We hope the repair was successful.
Kind Regards,
Chris
Customer Correspondence Team”
"I watch the video that was very help full"
“Thank you for taking the time to review our site. We are happy you chose us to help you fix your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
"This was probably the easiest online buying experience I've ever done. I will definitely come back and buy more parts if I need to. I would definitely recommend this website to anyone looking for parts for their appliances. The part even came super quick too. I was expecting several days before it came but it came the next day! I didn't feel like I had to pay an arm and leg for the part either."
“Thank you for taking the time to share your experience. We are happy you chose us to help you fix your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
"Right on time, already got my washer fixed "
“Thank you for taking the time to share your experience. We are happy you chose us to help you fix your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for taking the time to share your experience. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Matt E.
Customer Correspondence Team
”