"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Simple to navigate the site and find just the right part, and it arrived so quickly! Thanks so much!"
"It was about 4 years ago that I purchased the same part to replace my ice maker. I couldn't remember what it was exactly but Appliance Parts Pro did. Thank you!!"
“You are most welcome! Thank you for choosing AppliancePartsPros.com.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Ordered OEM parts to convert my range from propane to natural gas. When the contractor got here it turned out they only sent me parts for the stove and not the Oven so I will need to hire a contractor going without an oven for Thanksgiving."
"Easy to use site. Easy to find the part I needed. Delivered in less than 48 hours. Very satisfied. "
“Thank you for taking the time to review our site. We are happy you chose us to help you to get the correct part needed in repairing your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
"great price , very easy to order , received the parts right away. very happy. will use them again"
“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Chris
Customer Correspondence Team”
"I received my order after UPS sent it off somewhere far. But the company refunded the upgraded shipping fees, which I know wasn’t their fault. I’ll be buying from here again!"
“I am sorry you have not received your filter. I checked the tracking number and it shows this should be delivered to you today. The shipping you selected is our ground shipping which takes 3-6 business days for delivery. Most customers do get their orders in 1-2 days and I am not sure why this was not delivered to you in that timeframe. I will get you a refund for our shipping charges. You will see a refund of $17.77. This will go back to the card you used in 2-5 business days.
Kind Regards,
Brent
Customer Correspondence Team”
"Called and requested part for my Kitchen Aid mixer. Received it quickly and followed directions on utube for install. Easy peasy."
“Thank you for taking the time to share your experience. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Matthew
Customer Correspondence Team"
”
"Richard did a great job. Very knowledgeable. Will definitely use them again."
“Thank you for taking the time to let us know how we did. We appreciate your review.
Kind Regards,
Matthew
Customer Correspondence Team”
"Didn't need the video this time, but it sure is a nice reference when dealing with repairs! Thank you all! "
“We are happy you chose us to help you to get the correct part needed in repairing your appliance. Thanks for the nice review. It means a lot.
Kind Regards,
Brent
Customer Correspondence Team”
"I received just what I ordered. Two day earlier than expected. Everything worked exactly as it should. "
“We are happy everything worked out. Thank you so much for taking the time to give us feedback.
Kind Regards,
Brent
Customer Correspondence Team”
"Supplied a part that I've had on backorder since last December at other suppliers! Great response and delivery!
"
“We appreciate that you chose us for your appliance repair needs. Thank you for sharing your experience.
Kind Regards,
Brent
Customer Correspondence Team”
"Excellent - give them 6 stars! Reasonably priced, super fast delivery, excellent installation videos on their site provides support for the DIY home owner."
“We are glad you liked our services. Thank you for taking the time to share your experience.
Kind Regards,
Brent
Customer Correspondence Team”
"The parts arrived quickly and in good shape. Couldn’t ask for more."
“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Have used Appliance Parts Pros many times. The site diagrams, videos and forums can't be beat. In particular the videos are great for understanding what I may be getting myself into.
Deducted 1 star since on my last order, I wasn't sent the correct part. The part I received didn't match the picture of the part on the site, close but not quite. Customer service was awesome, they placed a new order for the part; since it appeared to have been a mispick by the warehouse. But unfortunately, it was Friday evening so the part wasn't going to ship till Monday. Additionally, they were going to ship it out using the original method; which meant 3-5 days shipping.
Since I really didn't want to leave my dishwasher in pieces across my very small kitchen for days, I went looking for the part locally on Saturday. I did manage to find it and get my dishwasher back together. I contacted APP customer service again and the canceled the replacement part order and processed a return for the incorrect part.
I get that things happen, but it would have been nice if APP could have gotten a replacement to me quicker. I got very lucky finding the part locally. Called 3 places, and only one had it. "
“I do apologize for any inconvenience this situation may have caused. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Well packaged. Fit nicely without unnecessary bending."
“Thank you for taking the time to review our site. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Matt E.
Customer Correspondence Team
”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“You are most welcome! Thank you for using our site and for your feedback.
Kind Regards,
Matt E.
Customer Correspondence Team
”