ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.03/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.29/5
Customer service:
4.09/5
Return/Replacement policy:
4.05/5
Featured Review


Verified
5/5

2022-09-23

Dishwasher parts

"Appliance Parts Pros are just that... pros at delivering the part you need -- quickly and at a reasonable price point. Plus, through their videos they provide install help with very clear instructions. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-09-22

Fast shipping

"Fast shipping. The right part. Perfect. Thanks "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-09-21

Great

"Everything went great and products were delivered extremely fast. Well done."


Verified
5/5

2022-09-21

Very pleased!

"Excellent company, wonderful to deal with.
Delivery was very prompt. When I learned that I needed to return the parts, they answered the phone immediately (no automated answering -- phone was answered by an actual human). The return process was very smooth and fully explained with no hesitation to accept the return.
I highly recommend!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-09-21

Excellent price for an exact replacement

"The parts were ordered and received in a very quick turnaround. The parts were an exact fit and performed as expected.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-09-20

Fast Shipping and a great price! Would use again!

"Original factory part for half the cost!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-09-20

Easy fix!

"The part combined with YouTube installation video worked out great. Very easy to do!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-09-19

Good place to get parts

"It wasn't hard to figure out what part I needed and get it ordered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-08-30

Leaking New Part

"Purchased and installed the new part but it would not stop leaking water. Replacement part would not seal.

I was contacted by Customer Service and was issued a full refund. This was even after I indicated that I no longer had the part. Their follow up and resolution was very professional.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-09-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate the opportunity to rectify the issue you had with your parts order. We look forward to serving you in the future!”


Verified
5/5

2022-09-18

discovered I ordered the wrong part. No problem, RMA issued before I asked for one.

"person I talked with was more knowledgable than the rep from Frigidaire
.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2022-09-18

Parts are always excellent, top quality - but still awaiting an answer to a question?

"I've bought parts from Appliance Parts Pros twice .The parts are ALWAYS first rate quality wise and arrive very quickly.
All-in-all that is a great trademark for the website!
But I also needed an answer to a question I asked about the parts I bought. I NEVER got a response.
Maybe I shouldn't be asking part suppliers questions, but I thought it would be an easy answer from people who deal with the part. I figured they'd be able to answer in about 30 seconds.
Now I had to go somewhere else for an answer.
I'll still buy parts from them because the parts are top quality at a great price....I just won't ask them parts related questions.
-bigeasy51
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-09-18

excellent

"easy to find part, delivered vary fast and was correct!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-09-18

Quick

"Faster than I thought it would be. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-09-17

Excellent!!

"Ordered replacement tension rod kit for Kenmore washer. Parts arrived the very next day. Installed in less than 45 minutes and washer is back to like new condition!! Will order from Appliance Pros again if the need ever arises. Thank you very much!!"


Verified
5/5

2022-09-17

My go-to store for DIY success.

"It's great to find the materials and instructions."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges