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Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.06/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2019-11-14

Fast response to problems

"One of my parts came damaged, and two of them were not needed . Damaged part came in 2 days. Refund for parts not needed processed right away. Excellent service."

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-13

Great website & service

"Had problem with ice maker. Website had a great video that let me change out the ice maker in 15 minutes. Ordered online and arrived in a timely manner. I've used AppliancePartsPro several times and have always been satisfied. No reason to hire and appliance repairman when the website tell you what to do to fix your appliance."

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-13

Pleasant and accurate order process

"Parts arrived on time, accurately and very well packaged. I installed the items (Shocks) and the vibration went away."


Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-13

Easy to deal with. Good help with finding the part.

"Easy to deal with. Good help finding the part."


Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-13

Excellent Part and Fit!

"The GE Oven part fit exactly and came in just in time for guests arriving!"


Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-13

Outstanding

"Quick delivery and perfect parts"


Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-13

Excellent

"Service, parts availability, price, shipping on time all superb. This is the ONLY place I get my appliance parts."


Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-13

Easy to find what I needed with confidence

"I was able to quickly look up my refrigerator by model number, see what parts fit it, identify what I needed and purchase. Super smooth!"

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-12

L.G. a/c motor

"I ordered and received the exact part that was need in a timely fashion."

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-12

Excellent customer service.

"Helped me find the right parts for the job. "

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-10

fantastic

"Service was quick and great"

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-10

Thank you

"Thank you. Nice website fast service. "


Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-09

Great Experience

"I was looking to replace a flourescent bulb for my Gaggenau range hood. They had the part, and the little plastic clip needed to hold the bulb, and both were delivered quickly. They'll be my go-to supplier for all appliance parts needed!"

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-09

KitchenAid over door broken glass replacement

"AppliancePartsPro web site is well organized and they make it easy to find the part you need. In my oven door there are 3 pieces of glass. I didn't take the door apart before I ordered the part and I made a mistake in choosing the one I needed.

They make it so easy to return the wrong part. You just go to return and there's a place for you to print out the return label and RMA invoice. You can use the Post Office for cheapest delivery. They give you a generous amount of time to return the part (up to a year I think).

I thought my project would be at a standstill for a while, but the new part showed up the next day. I've ordered parts from them several times and the speed of delivery and service are top notch.
"

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
2/5

2019-11-09

Picture different than what I received

"I based my purchase on the picture in the diagram on the website but received a different shield. The shield I received appears to be the same that I could have purchased from a different source and at a lower price. "

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Rep reply posted 2019-11-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“I apologize that you didn't receive the product you expected. While we always attempt to provide up to date photographs of our products, it's always best to purchase parts based on the model number of the appliance and the part number of what you're looking for. One of our Customer Service agents is going to contact you at the number provided with the number to help you get the part you need.

Kind Regards,
Cheryl T,
Customer Correspondence Team”