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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-06-06

Just Perfect

"from beginning to end, they made it super easy to find exactly the right part, to order was a snap and everything arrived promptly and in good condition"


Rep reply posted 2018-06-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-06

Easy and fast.

"Easy to navigate and fast shipping. "


Rep reply posted 2018-06-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-06

great service

" knowledgeable customer service and prompt delivery"


Rep reply posted 2018-06-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Spare parts cost, delivery.

"Please with cost and delivery."


Rep reply posted 2018-06-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

So Ease-y

"Replacing the dishwasher upper rack rollers was so easy and inexpensive. The on-line “ how to” video was great! I’m delighted now with my smooth-rolling rack."

Detailed Review Benchmark + -
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Rep reply posted 2018-06-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Dryer belt

"Part arrived on time, Thanks for the videos!"

Detailed Review Benchmark + -
Product Returns/Refunds/Exchanges

Rep reply posted 2018-06-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

It's a belt

"A belt was ordered and mailed to us. This warrants a review apparently. It's a good solid belt, as belts go. Smooth and uniform texture on the outside, clean even ridges on the inside. The plastic it was packaged in was top quality as well, very high light transmittance when held in front of the lamp. Fully sealed to keep out bad odors and carpenter ants, which are both common problems in US mail depots. While I haven't used this belt yet, as I have only had it for a few days, I am sure it will cleanly fit on the pulley and idler with the absolute ease I would expect of a first class belt, as this one is. Also, the mail carrier was polite and told me to have a nice weekend, which unfortunately I did not. My wife wanted me to work in the attic, installing insulation and the fiberglass dust got into my shirt and undergarments and irritated my skin. Also, it was really hot that day and the neighbors dog wouldn't stop barking the whole time I was in there. If I could do it all over though, I would still order this belt, even if just to have it in my drawer and possibly use it as a bartering item for vagabond repairmen."

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Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. All of our customers do get an automatic email prompt for a review after their purchase is complete. We're sorry to hear about the heat, the barking dog, and the fiberglass dust, but we're glad you found the belt to be top quality. Hopefully, you don't have to trade it to a vagabond repairman, but if you do, we're sure you'll get something great out of the trade.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Great Customer Service!

"Appliance Pro is AWESOME! Very responsive and helpful! Easily resolved a problem with our refrigerator at a fraction of the cost of a service call. "


Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

wonderful

"Parts were reasonable, arrived quickly and installation video was very helpful. Couldn't ask for more."


Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Great

"Service people on phone very informative. Will use all time now"


Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Fast shipping

"Perfect performance as usual. Fast shipping and easy shopping."


Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Great Shopping Experience

" - Super Fast Shipping. Very happy with transaction. Will buy from them again."

Detailed Review Benchmark + -
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Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Great service, excellent replacement parts, great instructions

"Thanks again to AppliancePartsPros for filling my order quickly with great replacement parts for my washer.
Their video showing exactly how to replace the part was simple and to the point and for my specific washer (18 years old).
The alternative to replacing this 30 dollar part was replacing my washer with a new 600+ washer!
Will always use them when I need parts!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Excellent

"they give more information about the parts I'm buying then another company"


Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-05

Replacing an icemaker auger!

"Specific parts were easy to find and price. Online videos were very helpful."


Rep reply posted 2018-06-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We're so glad that you found our repair videos helpful!

Kind Regards,
Cheryl T
Customer Correspondence Team”