"Everything went smoothly as of ordering. Though at the check out, web site shows delivery date- 1 or 2 days. However I received an email stating it will take 7 days. The Email said - "this is an automated emails Do not reply" but then in the body of the email it reads "Please reply back to this email with your alias used, so we can go ahead and Upgrade your order to a free express shipping" Confusing...."

"It was really easy to find what I was looking for and to compare different microwaves before purchasing. The price was also the best I found online. "

"You have to place an order asap"

"Easy transaction, quick shipping and good prices!"

"The option for my family to find the right microwave was easy and so wasnt the check out."

"Delivery guy helped me unload. Over-the-range microwave came double-boxed and the outside box had a rip in it, so he stayed until I extracted the inside box (in good shape) and checked the appliance for damage. Fast delivery, good quality. I haven't installed it yet, so I'll let you know."

"Great cusomer experience and good quality product. Talked to a rep - Azalea who was brilliant and helped us in walking thru the offers."

"On December 3rd 2018 Sales Rep Doug L did an excellent Job describing the Hallman Stove product as well as answering all my questions and providing the details how to convert to the energy source we needed as well as to get the payment terms we desired.
BUT then I got the surprise of my life AND the answer to my wife's prayers when we called up today DEC 10TH just to check if our 12-16 week wait time order went through and the gentleman said your order is on the truck and will be delivered this week? I said what?!!!!
He explained I should thank Doug who worked hard to push it through. So what can I say too good about a Sales Rep Doug who truly heard our plight when we said we needed a range yesterday (ours is a 18 Plus years old Crown Range with doors literally falling off). Thank you Thank you Thank you, Doug and Praise the LORD! "

"IN-STORE EXERIENCE
Ex.1 30 minutes and then I am told to go back home, to order myself online and it will still take over two weeks to get, they don't have it instock.
Ex. 2 Told over the phone: "Order online, pay in full, then I have to go into the store and pay a "separate little gas line 20 dollar fee when they come do the install for the gas dryer line." Huh?
Ex. 3 Call...on hold...on hold...disconnected...on hold...wrong dept...on hold...no one answers...30 minutes...give up...try again another day...same thing. Oh forget it...

APPLIANCE CONNECTION
I returned to Appliance Connection online again and decided to actually CALL.

I was pleasantly surprised once I started talking with their staff, never went back.

I waited to post until I had the entire experience: Sales/Support (before/after), Shipping, Delivery, Install, & the Laundry Machine Set (LG WM3770HVA, LG DLGX3571V) for at least two weeks doing LOTS of laundry, a return visit from Install.

Along the way, I spoke with many friendly, helpful staff: Vicki, Edmond, Maeir, Roland, and many other front line folks. Each and every staff member was professional, dedicated, well trained, and so patient.

When you go beyond their knowledge of a topic technically they bring someone on line or have a call back with someone like:

Daniel Baja -Sales Manager ***-***-**** x 2040 ****@****.

Now TRUST is another issue here and Daniel knew my difficult constraints and needs and easily could have upsold me but he didn't.

He stayed within my parameters as I laid them out. He really knows his machines as he has been doing this for many years.

AM-DELIVERY COMPANY
We are also pleased with the AM Delivery and Install Service they used here out on the West Coast. We were nervous about how the East coast could provide that end of it but they were professional, respectful, and excellent as well and came back to reverse a door they left out of the install order without a problem.

WASHER/DRYER LG WM3770HVA, LG DLGX3571V
We LOVE the machines! I am not into doing complicated laundry and had not actually seen the set, I had only read alot about it.

But, its GREAT. You don't have to think about your laundry if you don't want to, the artificial intelligence in it does that for you, so I love it, I pick the simple stuff and it thinks for me. If I wanted to do complicated stuff or if I ever want to, I can.

The clothes really are CLEANER! In our case, we have been going to a laundrymat for a year and before that we had an older pair of great machines that worked but definitely did not CLEAN as well as this washing machine! I put it through the paces and did laundry almost 3 days straight. It performed wonderfully. Washed and dryed beautifully. Smaller machines in really tight space but powerful performance.

Yippee!

I have severe spinal arthritis so I was concerned it would be so hard to lift those darn towels out of bottom washer up to stacked dryer...imagine how happy I was to find this washer spun them out so dry they were so much lighter to lift out than any towels I have ever lifted!

Now my test on towels that work nicely washing and drying well is 5. I am only 5 ft 4 inchs so the dryer stacked is too hard for me to see all the dryer settings but Oh Well, at least I have my own laundry set in house now, Life is Better than Before, makes me stand on my old tippy toes.

I actually like the little singing machines and sounds, its better than an old buzzer going "BZZZZZZ!!!!"
Laundry can be a happy time, yes?

We also LOVE "DAZ BLINKIN" LIGHTS!" on the front panels that light up in the dark and the one inside the dryer.

There are so many things to love about this set and we have just started using it. I hope it continues to make us happy, but of course we have purchased warranties, and BTW, Appliance Connection has the best deals on these.

This past weekend, my hubby and I were almost fighting over who was going to do the laundry ..LOL!

SUMMARY
This is a hard working, competent, well run company that knows what they are doing end-to-end from the start of your purchase to your rebate. You can trust them. I received FAR SUPERIOR service than I have received any in store purchase of large appliances.

I am a member now and I am going to gather up points and save some on other household items I need.

But mostly, I am a fan for all the reasons listed above, there is more to shopping than saving a few bucks, although these folks help you do that too.

So from the West Coast to the East Coast, Great Job!

Thanks Appliance Connection! "

"Title says it all. Thanks. "

"The website was easy to navigate and the price is competitive to other retailers. "

"They got worst customer service ever. I ordered an item from appliance connection and initially they provided me ETA of very next week. I never received my item next week. when I opened my ticket, they provided me another ETA having lead time a month. After a while they keep sending me new ETA's and kept me waiting for 4 months to receive my item and send me shipping details that my item got shipped. Though it never got shipped and I received an email that my order got cancelled. It was really annoying and frustrating. On top of that they were not even apologetic for kept me waiting that long and cancelling order. Just to save few bucks I ended up paying a lot more. I would never recommend them. "

"Had purchased from Appliances Connection previously during the summer and decided to purchase a new refrigerator from them. After ordering I was informed by Calvin, a sales rep, that the item would not arrive to their warehouse for another 7-10 days. He told me that if I wanted to not wait and choose another refrigerator that he would include their 10 year warranty with any refrigerator of my choice, since my original selection included a 10 year compressor warranty. Called back the next day but Calvin was unavailable and a sales rep named Katty took my call. I told her about my issue and after reviewing Calvin's notes, she was more than willing to assist me in choosing another model of refrigerator. I had several questions concerning a new Samsung model and Katty was very efficient and punctual in researching for the correct answers. She was very courteous and professional in assisting me and never applied any sales pressure. Because of her upbeat demeanor, I ended up purchasing one of Samsung's top of the line stainless steel refrigerators. Also, Katty made sure that AC's service warranty was included and now I am waiting delivery after receiving confirmation by their e-mail and tracking system.
Katty exemplifies the meaning of customer service. Kudos to Katy and Appliances Connection!!"

"The best customer service and the best prices "

"Had a GE compactor made by Broan in the 12 inch model that is no longer available. The Krushr is the only 12 inch model available in the United States. I dealt with several individuals at Appliances Connection. All were very helpful. The experience was definitely 5 stars. Thank you Steven and all of those at Appliances Connection who helped me register the product, including those at Krushr. The unit is very quiet compared to the GE. The AM Trucking delivery drivers were very helpful."