"I ordered a $1799 stove from Applicances Connection. They advertised "free shipping" at the time but when I entered my zip code, I was informed I would have to pay an additional $75 for shipping to my area. I was OK with this as I know I live rural and $75 is not a bad price for shipping a large appliance. The order was placed & confirmed.
A few days later, I received a phone call at 7:20 a.m. from AC. I was told that they couldn't find a company to ship my stove to me and did I have a different address ? (Because, my stove would be quite useful somewhere other than my house??) When I told them that this was my correct address, I was told they would have to charge me an additional $300 to ship to me and that I "didn't have a choice".
I have no problem paying reasonable shipping charges. I have often had to pay a little extra to get large items delivered to my address but this information has always been disclosed to me at the time of the order. AC told me I had to pay an additional $75 but then tried to make it $375 after the order was already confirmed.
Don't offer "free shipping" if you don't mean it and CERTAINLY do not charge a price and then try to jack it up days later!
Also, in case you were not aware, there are PLENTY of places to buy appliances from - many of which have the exact stove I want & are willing to ship to my home for a clear price. As such, I ALWAYS have a choice about where I spend my money and which companies I do business with! "
"Great price, and great service!"
"Very easy to navigate. Best prices around. Would definitely recommend. "
"Found the best deal on a product I have been searching for. Very easy to purchase through the website."
"ApplianceConnection delivered the best price I could find plus the absolute most convenient and easy online shopping experience ever. I was able to look at several different model numbers and compare specifications with no pressure and I did mention the best possible price! I’m a customer going forward for sure!"
"It was a pretty smooth experience."
"I don't usually purchase appliances online, but no one else even came close on the price. Free shipping was a huge bonus. Check out was quick and easy.
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"I ordered a new range hood and the customer service was very friendly and price was affordable and shipping was fast"
"It was very simple to order through AppliancesConnection. Got prompt email and status of order so great.
Looking for delivery of my item in couple of days. They offered me shipping upgrade with out any fee too.
Price is very competitive as compared to others. Will definitely recommend to my family and friends. "
"The website works great. Make sure to keep all packaging if you want to make a return"
"I was among the first to do Web design anywhere for any reason and have nothing bad to say about the site. It was a pleasure to buy my microwave there."
"Very easy to order. Prices are excellent and customer service is wonderful! I would recommend Appliances Connection to anyone."
"Flora was so helpful and made the whole process extremely easy to take care of. She was very friendly and answered all questions I had - she was wonderful to deal with."
"I have not received my order at this time but called for information about a rebate. The person I spoke to was very professional. I use to run a Help Desk in the United States and India. I would gladly have Elizabeth work for me."
"Have purchased a few appliances from these guys. Great prices and when I called about my extended warranty that I purchased, Vico said that I had a rebate that I didn't know about. He took care of it!
Thanks"