"I had to ask questions about my order and the agent did a fantastic job Kudos to her."

"I went online yesterday at 6pm , ordered and delivered to by house the today by 10am . It was like shopping on Amazon!
I would definitely check here first before the other Big stores . They have been out of stock for 2 yrs ! "

"Ordering online was a breeze. I ordered a food prep station by Migali and two refrigerators by Fisher Paykel. I am so excited for them to arrive. I had a few questions about my orders that I had placed and customer service Nino G. was so nice to help. I am looking forward to the new additions to my kitchen. Thank you!"

"Bought the whole kitchen. Cheaper and faster delivery than the stores down the street."

"Bottom line: Prices and selection are great, but customer service is unpredictable. Wait times are often long. Calling them is a random shot in the dark. You might get a representative who is friendly and helpful. Or you might get Mr. Crankypants who hates every customer including you.

I buy about 6 appliances per year from them. I appreciate their low prices and selection, and I accept that I have to put up with iffy customer service.

Luckily, most orders go smoothly. Delivery takes 7-10 days because items have to be trucked across the country. The local delivery company does a good job.

But sometimes things go wrong, and it can be a hassle to get things straightened out. Here's a recent example. I recently received a microwave that had hidden damage not visible when delivered. FedEx was completely unhelpful (their "investigation" went nowhere; they never even bothered to follow up).

I entered a trouble ticket into Appliance Connection's online trouble ticket system but received only generic computer-generated messages telling me that it would take up to 2 weeks to receive a reply.

That time went by, and I couldn't get any useful response using the online ticket system.

I finally called and spoke to Monika, who was very helpful and understanding. She understood what went wrong, knew how to fix it, and kept me up-to-date with emails. Her service was absolutely outstanding. She persistently followed up at every step to be sure that everything went smoothly. Great service from Monika!"

"I spoke with Nino, and she was the most helpful professional customer service rep I think I’ve ever dealt with. She literally answered all my questions before I even asked him. I’m really pleased with the professionalism of this company. Also the organization."

"I purchased a Washer and Dryer from Appliances Connection in August 2020. By December I had still not received it. I kept being told that they had not received any from the manufacturer. Finally in mid December I was told the dryer was in but not the washer. I kept asking to speak to someone up the food chain as everyone I spoke to said there was nothing they could do. I finally spoke to a manager who I proposed the idea of splitting the difference of the cost of an upgrade on the washer as they had that one in stock. The upgrade would be $437.16 thus being $218.58 each. At first he told me no and that this whole situation was not his problem. I told him it was his problem as he sold me the washing machine and that I would be forced to give him a bad review since he refuse to help or take any responsibility. He then basically told me that he was cancelling my order and go somewhere else. He knew I didn't want to go anywhere else because I had got a really good deal on the set. After, talking a bit he agreed to upgrade me for $300.00. I was immediately sent an invoice for an upgrade for $300 which included sales tax of $137.16 on an out of state sale. My original invoice had no sales tax on it. I immediately tried to call back and every time I called in I was hung up on. I emailed in and told them they were not authorized to charge my card the $137.16. They never answered me. Next thing I know the washer and dryer shows up. Once the washer and dryer shows up two weeks later, they answer my email and tell me they are sorry but due to a new policy they have to charge sales tax. Well this amount is not conducive to the sales tax percentage and there is no sales tax on out of state sales. They just basically stole $137.16 from me. I would have given these guys a good word had they taken care of me. I understand COVID has been hard but they flat out stole money from me. Please beware of doing any business with these people."

"The customer service was outstanding. Quick and thoughtful responses. And I love my appliance! Perfect delivery. Thank you for everything!
"

"I purchased a specialty appliance and have received outstanding service regrading questions about availability, delivery and timing of arrival. During these backlogged and slow COVID times, AC really comes through with top notch service. "

"Was initially a bit anxious about ordering an appliance from Appliances Connection, I usually choose a local dealer. My experience with Appliances Connection, including calls to their customer service department, have put me at ease and would certainly consider buying other appliances from them in the future.
Their customer service representative, Nino, was understanding, competent and organized. She quickly understood my concerns and questions; and answered all of them to my satisfaction.
Dealing with Appliances Connection has been a worry free experience. "

"Speedy delivery and item just as described."

"About a month ago I ordered a 20" electric glass top range knowing it would be about a month before it shipped. 3/18/21 I called to check on the status of the order and Nino G. took my call. She checked the order and found it was still backorder and may be another month before the manufacturer shipped. She helped me find a comparable range to replace the one I originally ordered that was only $10 more. She also included at no charge the 10yr appliance warranty. It was a great trade and I am happy with the customer service I received with Nino G. Thank you for the good help. "

"I had a refrigerator delivered and the behavior of the delivery guys was horrible and unacceptable !!! I called Appliance Connections to file a complaint and spoke with Vico. He was extremely professional, very kind and very accommodating. He listened to my entire experience and offered me a very fair and acceptable solution. After that experience I had I said that I would never purchase from Appliance Connection again. After the way Vico handled my complaint, very much to my satisfaction, I will definately purchase from them again when I need another appliance. Thank you Vico!!!"

"My husband and I were looking to purchase a high end dishwasher. With Covid, timeframes for delivery of our Miele were literally 6 months out locally (Scottsdale, Arizona). I found Appliances Connection and got a better price with 4 months shaved off the delivery time. Looking forward to buying our new kitchen appliances from them in the very near future!!"

"
The refrigerator that I wanted was out of stock and when I submitted a request to exchange it, the customer service person followed up and exchanged my original without a problem."