"Needed a fridge - they had the best prices, also the delivery process went smoothly, great customer service ! Highly recommend "
"Due to the pandemic, it took nearly 8 months to get the bed I ordered. Every time I called to check in, there was a responsive person on the other end of the line. Their communication with all stakeholders in the process was thorough. I was always immediately responded to. Their emails and text messages were consistent and clear. This could have been a disaster with another group of companies working together. They earned my trust. "
"We bought a Samsung refrigerator from Appliance Connection and also paid for express shipping and installation. The refrigerator arrived on schedule, but I can’t say the same for the installation we paid for. The delivery guy said he was unable to complete installation because I needed to go buy the adaptor parts to hook up the waterline. So, he left. Turns out the parts were taped to a drawer inside the freezer. Thanks for nothing! I hope to get a partial refund. "
"Don't waste your time / money & order somewhere else. If I could give this company negative 5 stars I would.
My current Bradford White water heater started leaking so I ordered a new 50 Gallon - $1,300 Bradford White water heater February 23,2021 from Appliances Connection. The website showed it in stock. We'll that was wrong. Immediately after payment I received order status which showed the water heater not in stock and estimated Delivery date was March 10th, 2021. Things happen that was alright.
A week goes by and then I receive another email with delayed shipment date to March 17th, 2021. I was annoyed, but again things happen so whatever.
Water heater finally arrives from YF Logistics March 17th, 2021. Guys were very professional & careful unloading the water heater. I open up the water heater box and surely there is a huge dent next to the gas monitor. That was the straw that broke the camels back.
Immediately called to report the damage & for an EXCHANGE. Not my money back an EXCHANGE. They picked up the water heater 2 days later & the customer service lady said Appliances Connection is processing your exchange. This was Thursday March 18th, 2021.
I didn't hear back from anyone so I followed up Friday morning March 19th, 2021. Slowly but surely the customer service agent said no one has worked on your EXCHANGE I will get that started now & you will receive a confirmation email with the EXCHANGE this afternoon & you should be set to go.
Weekend goes by and I did not receive any confirmation emails. I call Monday March 22nd, 2021. The customer service agent did not process my water heater EXCHANGE in fact he REFUNDED my money back to my credit card. At this point I'm furious. The lady places another order and charges my credit card again but obviously the credit card company takes 4-5 business days to process a refund so my card gets declined.
At this point my current water heater doesn't work so all I have is cold water. The lady ASSURES me that she will reach out to Bradford White to make sure they ship another water heater to Appliances Connection while the refund gets applied to my credit card. Once it gets applied to my credit card I should call back to process payment. She said the water heater will arrive to appliances connection in 3-4 days and we will deliver it to you 2-3 days. I said fine I'm already too deep into this what is another week with cold showers.
I call 4 days later March 26, 2021 after the refund is applied to my credit card to pay for the current exchange water heater. At this time based on what the Appliances Connection customer service agent told me on Monday March 22nd, the water heater should be at the warehouse and should be delivered in the next 2-3 days. Well, shame on me for not cancelling the order and going somewhere else. The shipment is now delayed to APRIL 9th, 2021. I initially placed my order FEBRUARY 23rd, 2021. My current Bradford White water heater has been leaking for over a MONTH now & I have had cold water for over a week. This company is GARBAGE!
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"The most competitive price on my LG Dual Inverter window A/C, which arrived in perfect condition with white glove delivery that was absolutely top notch. Would not hesitate to buy appliances from here again."
"Spoke to Nino G. She was very friendly. A model customer service representative. She broke my order in 2 in order to get my washing machine faster. I was very pleased."
"My experience was outstanding in every way. I was concerned after my initial purchase because of so many poor reviews. However, my LG washer and dryer were delivered on time and with no hassle in excellent working order. Installation was efficient and complete. Fortunately, I gave this company a chance to do the job for which they were hired. I could not have had a better experience.
Shame on me for believing everything I read. I even called with my concerns and directly from the service manager I received outstanding response and follow through. This was one of my best experiences ever as a shopper/consumer. Thank you for a great job!"
"Appliance Connection provided best price for our new dishwasher, with dedicated and accommodating customer service agents"
"Nini.M was very helpful in helping me locate my accessories. She was patient and understanding. They also held my items until I was ready for delivery. I would recommend appliance connection to others. Reasonable prices too. "
"I was delivered a refrigerator that was not functioning no one helped they passed me arount until i got ,Calvin bittman did an exceptional job handling, a difficult situation i really appreciated his strong methods of customer service, he also showed great patience...thanks calvin from the smart family "
"First appliance arrived damaged contacted company had a replacement immediately. Thank you"
"I've placed 2 orders from Appliances Connection - one quite large, and the other just one item. Both experiences were fantastic. Pricing is great, customer service is SO helpful, and shipping and delivery were fast and pain free. I'll absolutely be returning."
"I placed my order for for a an upright freezer in December 2020. All was explained to me about as much as 3 month plus wait. Checked in for status report about 2 months out and was told that I should have my freezer by the end of March. I received an email notice 3/25/21 that all was good. Nino. G verified it was in stock and being processed for shipping.
There was a glitch with my credit card due to the card being renewed during the wait. Nino. G got all that taken care of with the credit dept. just needed new expiration date from new card.
Nino was very nice and has handled my order very well. I will be a return customer and recommend Appliances Connection and NIno to my friends and family. I could not be more pleased. This has probably been one of the best, least stressful online large item purchases i have made online.
Thank you"
"With half the world out of stock and delayed shipping I was excited to find a stove I love in stock and shipped out the day after I ordered it! Nino was super helpful with answering questions about gas conversion kits and I only had to hold for just a few moments while he confirmed the info for me. Was glad I came back to Appliances Connection again for this new project."
"The order process was painless. Their customer support answers multiple tickets I created regarding the availability and delivery timeline of the product. They were very transparent about their stock and how much time it will take for the order to be delivered. The order actually was available earlier than expected. I was able to hold off the delivery for couple of weeks until my kitchen remodel was done. Their delivery guys were very courteous and careful with the delivery. Would definitely return for any future appliance purchase. "