"We were able to purchase a washer and dryer online through Appliances Connection. I was able to schedule delivery of the dryer 2 months later, as the washer was still on backorder. The dryer arrived nearly 2 weeks later and horribly damaged by the transfer company. (It traveled from New York to Ohio). Grace immediately started the return process and took care of refunding our charge. She has patiently answered my many, many questions and concerns about this entire process. The delays and damage has never been due to Appliances Connection. This company is very affordable and easy to deal with. I just wish I lived closer and didn't have to rely on trucking companies to see my products are delivered safely."
"Our company bought two fridges from Appliances Connection. Customer service was good! It was easy to speak to someone when issue arose. The items came in at the promised date and the delivery went smooth."
"I received excellent service from your company and especially Monika T and Luigi. They are also providing excellent follow-up. Many thanks."
"Good experience overall. I did not recieve the dishwasher install kit that we purchased with our delivery but customer service is looking into it now. Likely a small bag left on the delivery truck. They also helped me register my appliances for the warrentys online. If kit was deliverer with appliances would have given 5 stars."
"I had ordered a refrigerator from appliance Connection twice by mistake. When I explained the situation to Grace A. with customer service, she was able to remedy the situation and cancel the duplicate order.
Although I found the Appliance Connection website difficult to work with, I would still not hesitate to order another appliance from this company, thanks to the great customer service experience that Grace A. created for me. "
"With the Covid-19 situation, we struggled to find in-stock appliances. Not only did AppliancesConnection have the ones we wanted, but they also had many other options to compare. Delivery was prompt and courteous. One level of feedback is that even though the 'white glove' delivery option was selected at the time of ordering, the delivery personnel wasn't aware that they had to bring the appliances in. Nevertheless, they obliged...
Great experience and we'll be back."
"My experience with Appliances Connection was great through the entire process. I received constant and consistent communication from ordering through delivery. Would definitely but there again. "
"They were very helpful today! "
"First time I ordered from AppliancesConnection but not the last. Customer service and delivery were fast and efficient. "
"I had a problem with a large Appliance package order. I called the customer service Nini.M and she helped me to fix it right away.
I am very happy with the resolution.
Thank You, Ms. Nini"
"I was somewhat hesitant on buying my refrigerator online from Appliance Connections vs. a more traditional larger superstore. However, the service by Askar was exceptional not only in the timeliness of response but also in knowledge of the products. I have decided to buy our dishwasher and other appliances directly from them as a result. "
"While my experience with their installers proved to be a nightmare, the purchase, subsequent follow up to correct installation discrepancies and overall customer experience exceeded expectations. Nicely done!!"
"Excellent purchase on a hard to find microwave trim kit. Quick shipping. Allowed me to stay on schedule for my kitchen renovation. Thanks again for your excellent service."
"Customer Service team was very helpful in quickly answering questions regarding shipment logistics."
"Lia was a welcome surprise to me as my broader consumer experience in the customer service arena has recently been terribly disappointing. She listened carefully, responded to all my questions and concerns, and anticipated my needs.
Most important to me, she did as she said she would do. Thank you for providing such professional staff."