"They refuse to fully refund parts even if they ship the wrong item! Buyer beware!"
"Decided to do my own well pump install. Aqua Science website had alot of good info and examples on different setups. This made it pretty straightforward to order the necessary parts and pieces that I needed. When it came time to ship, they had a problem getting one of the parts and actually called me directly to explain the situation and then offer an alternative so the order could be shipped. Just waiting on the last come pieces to arrive and then will be putting the pump in. They did great! Like the fact that they had the 200 psi water hose in a continuous length. The local HD only had it in 100 foot lengths. Would definitely use these guys again for any further parts."
"No issues with shipping delivered on time. Have not had time to installed"
"Good price on pumps, order and delivery process was great. Pump packaging on small palette was smart to avoid shipping damage."
"Great product, great price, great service."
"Friendly sales people and they answered all my questions . plan to check with future projects."
"Whole house water system purchase and installed, filter system two years ago and just recently a water softener. Works great nice easy to understand instructions with internet support via videos. Quick customer service to. "
"Staff really knows their stuff and friendly. Great company to work with."
"Received item in 3 days. When I called with a question a real person picked up on the 3rd ring - what a concept - other companies should consider answering the phone."
"I haven't received the package "
“Dear Gregory,
I looked at your tracking information and your order was shipped out on the 15th and seems to have stayed in MISSOURI CITY, TX for the weekend. You should receive it today but if you do not, please give us a call and we can investigate it for you. Unfortunately, once it is in FedEx hands, there isn't a lot we can do but we will stay on top of it. Please let me know if you have any questions/
Sincerely.
The Aqua Science Family
401-539-0050 x 120
800-767-8731 x 120”
"Ordered the Well-Mate Pressure Tank (with Quick-Connect) and Tee-Assembly (with Pressure Gauge, 40/60 Regulator Switch, and Quarter-Turn Ball-Valve, Check-Valve, Pressure Relief Valve) on a Wednesday and all parts arrived 2 days later, on the following Friday. Everything was packaged securely, and appear to be very good quality. The Pressure Tank is made of Fiber-Glass, Not Metal, hence no Corrosion. And the Tee-Assembly is No-Lead Brass, as are the various Valves. Aqua-Science even included a roll of Teflon-Tape and Pipe-Dope for all Fittings. Highly Recommend Aqua-Science for Pressurized/Captive Well Tanks and supported Assemblies. Thanx.. "
"They were informative, helpful and emailed all paperwork immediately. I placed the order a couple of days later and had everything delivered by Fed Ex the following day at no cost for delivery to Upstate NY from RI!!
Very impressed."
"Great customer service, best price"
"Excellent customer service and products"
"Tried several dealers in about a 350 mile radius, no one had one.
Was told by one 150 miles from us that the manufacturer would not be able to send one out to him for 8 weeks.
Aqua Science had them in stock, answered several questions about the product that others could not, were very courteous and delivery was a few days earlier than was thought.
Shipped from Rhode Island to us, in the middle of no-where New Mexico, in about 11 days and arrived in great shape!
Thanks Aqua Science."
A rep from Aquascience.net, AquaScience, has responded:
“Dear Gary,
I understand that you are unhappy with the service you received. Please note that we did send you the correct tee based on your order. As we discussed on the phone, the tee would not work for your project and I sent you a return label. Per our return policies, you are charged for shipping both ways if the customer does not want the item or if the item was ordered by mistake. This was mentioned in our conversation and you agreed with terms. We have taken the necessary actions to better correct the product page to prevent this from happening in the future. In spirit of Christmas, we will refund you the remaining amount and hope you have a Merry Christmas!
Sincerely,
The Aqua Science Family”