"Online support provided excellent service and solved a problem I was having. Ordered Chemicals from AquaScience and they were reasonably priced and delivered to my home quickly. Great company to work with."
"Our order was quickly processed and shipped timely. Thank you"
"Product was as described, shipped by seller fast, but used fedex. Fedex held package in Chicago for three days then was in transit to Menomonee Falls fo two days.I would not have purchased from you if it was known that you were shipping Fedex. "
"I ordered Goulds J5SH jet pump and Zilmet 21.6 gallon pressure tank . They had the order out the door promptly ! The carrier however , dropped the ball bigly . After letting them know , Serina and Jim got right on it , they both have tenacity in dealing with the carrier . And Serina , kept me informed daily , sometimes a few times a day , until the carrier got it together and delivered my pump / pressure tank . Unknown to Aqua Science , the carrier just is the pits in northern Indiana . But Serina and Jim kept the hammer down right up to the delivery to my door . As you know , service and communication are key points for any successful relationship , business or otherwise . So glad I chose Aqua Science for my items , best price and things worked out awesomely , Thank you Jim and Serina !!!"
"A week and a half after I ordered, thinking I'm supposed to get it, I get a notice my order is shipped.. 11 days after I ordered it! So I call and it still hasn't been shipped, its put in for pickup.. another week?"
"From sale to delivery - kept me informed"
"Easy ordering and prompt delivery at a good price. Will look to this vendor for future orders"
"After doing a lot of research, I settled on the brand/model of pump I wanted and did some shopping around. AquaScience had the best price by far - and the service was great. I also appreciated that they have all the parts and pieces needed to complete the project. I hope I'm not in the market for a well pump again any time soon - but if I am, I know who to call.
Thanks AquaScience!"
"EASY INSTALL AND IT WAS DELIVERED EARLIER THAN I EXPECTED."
"Item shipped very quickly, was well packaged upon arrival, maybe a bit overdone, but better than a broken product. Good first time experience. "
"have been a customer for over 20 years, never disappointed. Great tech service, great customer service."
"Fast service on time right part"
"Easy found what I needed at a very good price and got it to me as promised"
"Still waiting for my order to arrive. It’s been almost 2 weeks. "
"I ordered two items: a male brass adapter and a brass union. I received two items: two male brass adapters. Then I sent an email explaining the problem - no response. Then I left a phone message explaining the problem - no response. Then I sent a second email explaining the problem - no response. Then I gave up and purchased my union from a different source.
Issue resolved. Thanks for the help.
"
“I am glad we were able to help resolve the issue and apologize again for the inconvenience. Please let us know if you require any assistance.
Sincerely,
Aqua Science Family”
A rep from Aquascience.net, AquaScience, has responded:
“Dear Kim,
We apologize that your order did not get shipped in a timely manner. We had to wait for the Poly Pipe to arrive since it was backordered from our vendor. We strive to get our orders out on time, unfortunately since the pandemic it has been getting harder to obtain certain items. Your shipment is already on a pallet and will be shipped today. Please let me know if you have any questions.
Sincerely,
Aqua Science Family”