"I’ve been a customer for a few years, love the stainless selection and fast shipping!"
"I ordered the tank with the black plastic
trim along the bottom ring in the pictures and received the other minus the the plastic trim to prevent rusting "
"The wrong item was shipped. They were notified immediately but I haven't received a shipping confirmation after 7 days for the correct item or confirmation that it has been shipped."
“Dear Sir,
I emailed you today with the tracking number. Unfortunately we did not have power on Monday and we are playing catch up from this weekend. If you require any further assistance in this matter, please feel free to contact us and we will assist you in any way we can.
Sincerely,
Aqua Science Family”
"I purchased a water softener from Aqua Science in August of 2021. They had the equipment I was looking for at a fair price and also had pretty good Google review's so I decided to give them a try. It turned out to be a good choice, the entire process was easy and they bundled everything I needed so I did not find out later I was missing something.
I called customer service once with a question, they were knowledgeable and immediately took care of my concern. A lot of companies sell online but not all are there in case you need them. In my opinion, Aqua Science is a quality supplier."
"Professional salesman, quick delivery, and superior product"
"all items are just as ordered and fast shipping.what more could you ask for,thanks"
"Knowledgeable, friendly, and quick."
"As always very helpful with excellent service "
"great selection, fast and free ground shipping on large items"
"I have been shopping with aquascience for years. Prices are always good, their customer service is excellent."
"Had what I needed in stock and delivered promptly!"
"Order was made. They delivered in timely manner. Good products"
"Quick service with good response time!"
"Customer service was very helpful. Shipping could've been faster. Order placed on a Sunday and didn't ship until Friday. Otherwise perfect. Wouldn't hesitate making another purchase. "
"Did Not Get Delivered Yet"
“We are sorry to hear about your delivery timeline frustration. Upon further review, a confirmation of delivery was made on 8/12 and additionally there was communication for delivery setup on 8/11 pushing out the delivery date. If this was not you, or the communication with the freight company was made by another individual please let us know asap. We are hoping to better our delivery times but know that customers do have things come up, so please let us know if there is anything else we can do to help!”
A rep from Aquascience.net, AquaScience, has responded:
“Dear Sir,
We have tried several time to contact you on this matter but have received no reply. You ordered a WX-302 and was shipped a WX-302. If you wanted the durabase model, it would have been a WX-302D which we are unable to get at this time. If you need any assistance, please give us a call and we will be more than happy to assist you.
Sincerely,
Aqua Science Family”