"I have ordered from them twice. On the first order, several items were incorrectly sent. They did resend the missing items quickly. On the second order, they never shipped it until I called 3 days after ordering. After I called, they said they would ship it that day. I guess they didn't feel like fulfilling orders? or somehow my order got lost? That was a bit odd. The parts were holding up completing a job. I would say that it's fine to order from them so long as you don't need anything asap. "
"May 3rd or so? I order wire (an got an email right back saying it was being shipped-guess now it must be a programmed e mail sent to all buyers?). So the wire never came in time ..using thinner wire-had a electrical fire .. So i wrote Aqu..for the shipping tacking number . On the 10th they wrote back it was being shipped the 11th..BOO! I hope it is here this coming Monday -like UPS says?? So I can finally run proper power to my poor neighbors RV "
"I made a purchase on the information I was given by my plumber and it was bad information ! But your company was understanding and made it easy to cancel. In the future I will remember and keep your company in mind when I need other supply's !"
"Needed to replace a failed well pressure tank. Prices in retail plumbing stores were outrageous and on-line "low cost" plumbing stores were out of stock and backlogged 1-2 months for an Amtrol WX-203 pressure tank. Aqua Science had the inventory and shipped the product within 24 hours of ordering for free. Tank arrived within 3 days. Excellent reliability and and service. Highly recommended!"
"Very helpful when I asked question. Received all items as ordered. "
"very helpful, fast delivery, person i dealt with on the phone was very nice and knowledgable"
"The bladder in our 40 year old Well Mate tank went on a Sunday, received our new Well Mate tank on Wednesday. The new style quick connect fitting made installation so quick and easy. All that said, Auqa Science also had the best price."
"Perfect delivery and all items as they should be."
"Aqua science sourced a hard to secure item, at a much lower price, and set up seamless delivery. Communication was excellent, and order was delivered as scheduled. "
"Top notch. Free water testing, free recommendations on what you need for your problem, then quick, and free, shipping on products! And all that with prices less or equal to what you'd pay from the "Amazonian" places!
Highly recommend over other well known water companies.
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"I mistakenly read a description for a retention tank when I was needing a pressure tank. I purchased a retention tank but was able to cancel the order and have the tank returned to seller by carrier. I never had possession of this item. When I notified the company of the problem, they were able to intercept the delivery and have it turned around. I paid over $700 and received only $411 in refund. There is and was no language other than a 10% restocking fee, and I fully expected to receive the purchase price plus restocking fee ($65). I queried the company as to why I only received $411 when I should have received $583.20. AquaScience responded that the $237 was an "Adjustment Fee". When I asked AquaScience for a refund or clarification of this "Adjustment Fee", I was informed that AquaScience does not offer free shipping. Yet, when you go to their shipping calculator, the result shows "Free Shipping".
I did not take possession of this item, and less a 10% ($65) restocking fee, there is no mention of shipping costs on items not delivered or returned. This is a scam! $237 for sending it back without ever having it delivered? AquaScience uses small print in a wordy terms page that uses small font to bold language that customers are responsible for all shipping costs. The shipping calculator says 'Free Shipping' and the only mention - in easy to see terms - of any charge to the customer for returns is a "10% Restocking Fee". When did a 10% restocking fee become a $237 "Restocking Fee"? Free Shipping is what one gets when they enter information in this company's shipping calculator. The rip-off is unjustified and this company engages in unjust enrichment. I would and have gone elsewhere.
BTW, this company's coding people don't seem to recognize email addresses with "."s in them. So I have to ask how wonderful and high tech are they vs how they really look."
"The parts fit perfect. Saved $750.00 doing this myself. "
"WM-14WB Tank came fedex in 4 days ready to go. Was easy to install as had a Wm-12 that was original. Existing 1 1/4 coupling made it easy. Had to clean coupling o ring to fix leak but was running in 2 hours. "
"Better than they promised, delivered ahead of scheduled date."
"As Advertised. fast, efficient, good communication "