ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-03-07

Great customer service!

"We need to replace our booster pump after the giant snowstorm in Texas. Since we couldn't find a pump here in the local area, we turned to the Internet and aqua science really came through for us. They shipped when they said they would and even provided some troubleshooting after we received it. Highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-03-07

Great service and support

"Very helpful to educate and shareinFBI

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-03-03

Great Experience

"Order was fast and great customer service. Will definitely use again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-03-03

Great customer service and lighting quick shipping. Also the best price on the internet!

"Best price, quick shipping and great customer service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-03-02

Needed booster pump

"Texas storm resulted in cracked booster pump. Found aqua science on internet. They had the part and I got it within 5 days. Painless and a good price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-03-02

Great price and service

"I ordered online on a Saturday and the pump shipped the following Monday and arrived Thursday via FedEx. The price and service were great but FedEx handled a well packaged box so rough it arrived with a broken mount. I do not need to bolt the pump down so it is perfectly serviceable for my use. I do not blame aquscience it was packed well. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2021-03-01

In Stock=Not in Stock

"90% of their products are not in stock, with no estimate of restocking! Of course they are listed as "in stock-ships in 2 days". Order from them and they will call you and tell you it's not in stock. UPDATE YOUR WEBSITE!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-02
A rep from Aquascience.net, AquaScience, has responded:

“Due to Covid Amtrol is having a hard time with manufacturing, Often our orders with them arrive short or delayed. They are not producing the Durabase tanks right now and that is why they are out of stock. I'm sure that if you search the internet you will have trouble finding any Durabase tanks anywhere. During these times most people have noticed many products that we have relied upon all ways being available are getting hard to find. Thank you for being understanding.”


Verified
5/5

2021-03-01

Great customer service!

"Great customer service and quick delivery. Serena, took the time to call to verify that address was correct before shipping my order! Had a broken well pump due to the Texas storm and she delivered it to me ASAP. I’m a customer for life and definitely will recommend to others. Thank you! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-02-27

Excellent Service

"Excellent service and support! Always answered the phone in person and were always helpful "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-02-27

Extremely competent, professional help.

"Contacted Aquascience .net for a replacement well pressure tank and stainless fittings. After sending photos of my set up, immediately I was sent e mail advising all items were in my shopping cart. I felt very confident with them, and all items arrived very well packaged, undamaged, and correct. Worth mentioning is their low cost for top brands!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-02-25

Wish all companies were like this one!

"Awesome customer service! Very fast shipping. Had a small issue with the product and they resolved it quickly and efficiently. Highly recommend abs will definitely buy from again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-02-25

Tank replacement

"So far I'm very pleased no leaks and was easy to install, plus shipping was fast and free. HAPPY CUSTOMER!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-02-21

Very Satisfied

"Items delivered exactly as described. Good price and fast delivery"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-02-20

Excellent service!

"I've made several purchases from Aquascience over the past 2 years. They had what I was looking for, excellent support/information, a very easy to use website, competitive pricing, solid shipping, and fast! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-02-19

On-Target

"They have been absolutely on-target not only this time, but previously as well. I live in Arizona, and Jim and the rest of the staff there have always treated me as though I was their best customer and living in Rhode Island, not in Arizona. Totally recommend them to anyone. They take the time to answer questions and any question, any time. Right-on!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process