"I purchased the running trim Columbia this time around and other products from Architectural depot in the past.
Colombia Running trim comes in 3 sizes: 4",6" and 8" heights. The 4" and 8" trim show pictures to have a circular cut out outs. The 6" trim is pictured with circular cut as well. However the third picture in on a scroll bar on the 6" trim web page picture is the actual running trim you get which has a oval cut out. Nothing is said to the contrary between sizes which is very odd to have a product with one size being completely different.
I called customer service and the customer service agent told me "They'll make it right" and a new lot was sent out very promptly which was great. However it was wrong and I explained the reason for my dissatisfaction again. With leg work on their end it was concluded as I was told "I should have seen that difference" three pics in, which was very misleading toggling thru sizes which all display circular cut outs. They couldn't even see the difference in pictures until further investigation on their own website.
I was told I can order the 4" or 6" with circular cutout at a discount. And there are no returns on this product. Extremely disheartening and feeling played with this $ 577.00 + shipping cost of this product. I urge you to be extremely diligent in your search for product if it comes in several sizes. Below average with horrible outcome. Architectural Depot have lost a customer."
"Measured, I hope correctly and picked the size needed. Many close choices. Delivered very quickly, I thought and well packaged.
Therefore, no damage at all. Delivery was great, driver was very helpful and even took the pallet back. The only down side was the shipping price, but that is something that can't be controlled."
"Shopping for deck railing. Was very pleased at the selection, and variety of materials. Settled on AFCO aluminum. Web interface was easy to use. Architecturaldepot has unquestionably the BEST prices on these materials. Sales staff is very supportive. Have a question? Just call. Easy."
"We ordered shutters for our home. They came very quickly and were just what we wanted! The color was as shown online...they were a great price! We were missing two of the plastic "screws" (to hold to home instead of metal screws). I notified Architectural Depot by email and within a week was sent an entire package of the pieces I was missing! Excellent service and Thank You!"
"I ordered some items, the status had remained as label made for over 2weeks? After 2 phone calls inquiring on status, I was told the order must have been lost and will be re-ordered. I am still waiting on the re-ordered invoice and shipping information.
Brian"
"My shutters were easy to order and were delivered promptly. Installation hardware was included with each set with simple installation instructions. Very satisfied customer!"
"Easy website to navigate and a huge selection of colors and sizes available."
"First time visit. No problem creating account. Found molding by part number (otherwise it was hidden somewhere). Flawless order and checkout. Hmm, I might visit this site more often."
"they had crown moldings that i've been looking for for a long time. I'm not very good at building crown molding and they have pre made moldings that are very easy to install that look great ! "
"Great website....very efficient"
"Please tell me where is my order .We are still waiting for this "
"Noah was excellent he explaining the types of Gable Vents and options
He went the extra yards and walked me thru the website
6 stars"
"I spent all day shopping the big box stores for wooden shutters for my circa 1790 home, with very disappointing results. Then I found you guys online and, with a little help from Sam P, found exactly what i was looking for at a great price. Thanks!"
"Please call. 9am to 9 pm. See above. "
"Needed to get new password...easy instructions. Re-ordered same pair of shutters from over 3 years ago...info was in database...easy peezy.
Updated Review as of 09/04/23: Finally received the shutters after two delayed shipping dates due to "manufacturer" delay. The shutters arrived intact with all needed attachment hardware. A bit surprised as to how long this took since these were "paintable" shutters and there was no indication on the AD website that there might be delayed shipping/delivery."