"I love my new Article, Sven Yarrow Gold and Walnut Bedframe! The delivery and assembly process went smoothly, and I am very pleased! This is my second time using Article with great results, I would definitely use them again!"

"I am thrilled with my purchase, especially the customer service. My initial order included two side chairs, which were too big for my patio. The exchange was seamless, and the customer service rep was polite and helpful! I purchased two Lubek Slate Gray Low Loveseats, the Centura Black Side Table, the Elanora Folding Table in Dark Acacia, the matching folding chairs, and the Boden Dark Gray Bar Cart.

I have a small balcony patio and this worked out perfectly.
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"I am very happy and satisfied with my purchase at ARTICLE."

"Ordered the Sven sofa, chair and ottoman in biscuit cream. All that I hoped for; beautiful and comfortable. Transformed my space. I have purchased a number of Article pieces in the last 5 years, including two other sofas and couldn’t be happier. Thank you! "

"Packaged very well and quality is awesome"

"Beautiful comfortable chairs. Great price for the quality!"

"I love the quality of the piece that I just bought. Everything went smoothly with this company. I won’t hesitate to purchase more from article. A very well organized company. Thank you. "

"Article has some of the freshest furniture available on the internet. The prices are attractive too! I purchased two Otio Chair/Ottoman sets and a Vena Black Rectangular Side Table recently. Communication for my order was timely and informative. Shipping and shipping progress also kept me in the loop every step of the way. One of the most impressive things was unpacking the items after they arrived in pristine, securely packed boxes. Every part was separately bagged in a drawstring bag that kept each immaculate. The quality of the workmanship is impressive and the comfort is top notch!"

"I'm impressed! The bench, lounge chair and dresser are so beautiful and well made. The delivery was great and super fast. Overall very happy with everything. Article is amazing!"

"I loved the pieces I’ve purchased so far and I will definitely be going back for more. It also came assembled and the shipping and delivery went great. "

"I absolutely love the table I bought. It is nice quality and so stylish. The Customer Service at Article was wonderful as well. I would highly recommend them."

"Delivery was great, they were very kind and courteous. Overall very happy with everything."

"Obsessed with the product - the delivery was seamless and transparent. Definitely recommend."

"I am incredibly disappointed with the customer service experience I’ve had with Article. Despite being a customer who appreciates the design and quality of their products, my recent interaction with their customer care has left me feeling completely brushed off and disregarded.
I recently purchased the Mod Chair in Spearmint Aqua, which I absolutely love. The chair’s design fits perfectly within my space, and its aesthetic is exactly what I was looking for. However, when I inquired about purchasing additional fabric to cover a coordinating ottoman, I encountered an unexpected and frustrating roadblock. (I want to note that if they sold a coordinating ottoman, I would've purchased it from them!)
I reached out to Article’s customer service, hoping for assistance in acquiring the same fabric or at least information about the manufacturer. Instead, I received a response that felt like a brush-off. They flatly refused to disclose the manufacturer’s information or offer any means of purchasing the fabric. Despite my clear explanation of why this information was important to me, their response was a firm "no" with no real effort to find a solution.
Their offer to send a swatch felt like an empty gesture, especially after their unwillingness to provide any meaningful assistance. To make matters worse, I have strong suspicions that a supervisor wasn’t even consulted on my request, despite their claim to the contrary. It felt more like an attempt to quickly silence my concerns rather than genuinely address them.
If it weren’t for my genuine love of the chair’s design and how well it fits within my space, I would have considered returning it solely based on this lackluster customer service experience. The unwillingness to help a customer find a reasonable solution is incredibly disappointing. I feel let down and ignored, and I’m left with the impression that Article cares more about maintaining their proprietary information than ensuring customer satisfaction. I would even sign an NDA if required, but in all seriousness, I just want to recover an ottoman, nothing more.
If you’re looking for excellent design, Article delivers. But if you value a company that stands behind its customers and goes the extra mile to help them, look elsewhere. My experience has been soured by their lack of effort to accommodate a reasonable request, and I will be sure to share this experience with others considering their products."

"Excellent experience from end to end. Easy website, responsive technical support, prifessional communication and on-time delivery. Very impressive all round "