""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"I needed some pillows asap and called customer service! They were excellent and assured me if I ordered them they would be delivered before my deadline. Of course they were and they are beautiful! Love this company!"
"I ordered a solid-oak-topped drop leaf table for my desk. It's handsome. It's solid. It arrived when promised. It was, basically, a pleasure to deal with Article. I'm happy and I love my new desk."
"I made any error when submitting my order and customer service was easy to work with and quick to fix my error. The delivery team was amazing which just made me want to order more furniture. It arrived a couple of days after placing the order and I couldn't be any happier with the couch. It is beautiful and very comfortable. In every way, Article exceeded my expectations. I was nervous about buying furniture online without trying first, but so glad that I did!"
"As advertised. High quality unit. Looks great. "
"Great product. Good quality. kind and quick customer service!
Live tracking service which means I can predict my delivery time more accurate. "
"Descriptions were accurate with detailed measurements. Additional enquiry was answered through email in a reasonable time. Prices are good for real wood furniture. Designs are modern and attractive. Delivery was easy and the delivery guys were friendly, polite, professional, and thoughtful. Great first experience, would definitely order from Article again. Thank you!"
"The Sven chairs have the right amount of cushion while being supportive for sitting with good posture. They are even more attractive in person than they look online. The Article ordering and delivery process was seamless! The three-person delivery team was very helpful getting the furniture to our front door. The packaging is first rate and everything was in perfect order."
"I can't express how awesome this company is. I had a terrible experience with another vendor and Article SAVED THE DAY. The sofa arrived so fast. Delivery was so kind and awesome. Best experience we had in this move so far. Amazing quality. Great aesthetics."
""First time purchasing from Article and I am so thrilled that I discovered this brand!! Amazing design, amazing service, amazing quality. I already purchased more items based on my first experience and will be buying more in the future! Keep up the great work and customer service! ""
"Everything came on time with quick shipping dates, and the delivery was seamless. Loved not having to put the chairs together and that the table was so easy to put the legs on. Compared to other sites I found their photos to be very accurate in color and shopping info was easily accessible. Buying furniture online isn't easy and after this experience I trust Article more than other recent experiences with other retailers."
"We ordered an entire living room from Article - 2 leather couches, 2 swivel chairs and tables. After waiting 2 months for delivery, the couch arrived slashed underneath, the box looked like it was opened and repackaged as it was in terrible shape. I contacted customer service, who assured me they never re-sell used items. They offered a $200 discount (laughable). So, I opted for the replacement couch. When it arrived (only had to wait a miraculous week this time) - the box was in poor shape, the hardware for the legs had obviously been used previously, and there was a large amount of white pet hair, lint, and crumb debris on the underside of the cushions. When contacting customer service, I was again assured that used or returned furniture is not re-shipped to customers, which I find VERY hard to believe after seeing the pet hair on this couch. I was told that it likely happened during manufacturing. Awaiting a resolution - it seems pointless to keep getting replacements if they are going to continue to arrive damaged. It's a waste of time, material, and money. "
"Made a large order last night. Bought and paid for. 24 hours later I log into my Article account to check on the estimated shipping date only to find that my order has been canceled. Contact Article to see why my order was cancelled. Turns out they made a mistake on the price of one of the 3 items I had ordered (obviously too cheap in their minds, because I'm sure they would not have cancelled the order if the price was mistakenly high). No offer of any store credit or discount to use, just a sorry and that they have now corrected the price and I may purchase now at the changed price."
“Hi Jesse,
Thank you for taking the time to review your recent experience with us. We understand your disappointment and recognize this was a misstep on our end. Due to an error, one or more of the Ceni items you purchased was priced incorrectly. As a result, we unfortunately had to cancel orders for these items, including yours.
We’re in the process of notifying all customers affected. You’ll have an email in your inbox by the end of the day, which explains that we will of course be issuing a full refund immediately. The refund will be processed within 7 business days.
We apologize again for the inconvenience. Should you still wish to shop the collection, correct pricing is now reflected on our website. If you have any further questions or concerns, please feel free to contact us at service@article.com.
Thank you,
Kianna
Article ”
"I have ordered a great deal of furniture from article, sideboard, kitchen table and chairs, coffee table and a couch. They have a Black Friday sale on and items I recently purchase are on sale and they will do nothing about giving me the sale price. I give them a zero in customer service and theses days loyalty to a company does not matter. Very sad days we live in. This will be my very last order and I will stop referring this company to anyone.
"
“Hi Debbie,
Thank you for taking the time to write this review. It’s clear to us that we missed the mark on delivering the seamless communication and customer service we aim to achieve this time around. We’re truly sorry for this experience.
For context, we issue price matches within 30 days of delivery. Since your order was delivered on September 24th, 2022, this typically wouldn’t qualify. However, we’re happy to see our Customer Care Team has since reached out to you via email offering a $200 price match in the form of a store credit as an exception. This price adjustment is to honor the recent price reductions we’ve made on our products over the last couple months as the Nosh Chair isn’t included in our Black Friday Sale this year around. This credit is connected to the email address on the order. To use it, simply log into your Article account and the credit will show at checkout. The credit doesn’t have a cash value and if unused it will expire in 1 year.
We apologize again for the inconvenience. If you have any further questions or concerns, please feel free to contact us at service@article.com.
Thank you,
Kianna
Article ”
"My daughter-in-law who serves in the Navy was stationed in Japan while serving her country. She had just purchased a brand new house in FL too. While stationed, she made a bedroom purchase with the company Article. They delivered her items to her house in FL. The packages were stolen from her porch. The items purchase was about $1500 in total. From Japan, she contacted this company for resolution. To see if out of consideration / compassion they could assist her in this matter. They didn't offer any assistance to her at all and clearly stated there was no help they could give her. Finally, she came back the states and advised us of what happened. We made SEVERAL ATTEMPTS / many phone calls to agents, leads and apparently the director. We asked if they would please just show some compassion regarding this unfortunate situation, while she was in Japan, serving her country...... and really had no control over the delivery situation. We were not stating that Article was in any way at fault for the theft..... but were simply asking for some compassion being that she wasn't at fault for this either, was in Japan with the Navy, a new home buyer and doesn't have much money. They clearly stated NO for a delivery of the items that were stolen. HORRIBLE - HORRIBLE - HORRIBLE - AND NO COMPASSION FOR PEOPLE. This little lady is now out the money of this purchase and no furniture to show for it. BUT - Article has their money, you can bank on that. Aamir B. - you as the owner of this Canadian company should be ashamed of the way your staff handled this matter. You can be assured we will share our experience with everyone!!!!!!!!!!!! "
“Hi there,
Thank you for taking the time to write this review. We’re so sorry to hear your daughter-in-law’s Tessu Bed was stolen. We completely understand your frustration as we recognize a bed is not a small purchase.
When setting up the delivery appointment, our home delivery team does confirm the date and time frame with the person associated with the contact information provided to us. The customer is also sent a reminder about the upcoming delivery. If the customer is not available during this time, we do provide the option to reschedule to a later date that works best for them. Front door delivery was selected at checkout, which our home delivery team verified prior to the delivery appointment. Read here for more information on our delivery service levels: https://www.article.com/help-center/delivery#front-door-delivery
With that being said, we can see our Customer Care Team has issued a $150 store credit to the email address on file as a gesture. Typically, this store credit is reserved for a future order, but we’d be happy to apply it to the current order as a partial refund— just let us know if you’d like to proceed with this. It’s also worth checking with your credit card company as they may provide protection against theft.
Again, we’re truly sorry to hear about this experience. If you have any further questions or concerns, please feel free to contact us at service@article.com.
Thank you,
Kianna
Article ”
"I love my dresser and nightstand so very much. Delivery took longer than was originally told to me which was frustrating, but the amazing customer service I received was too good to even worry about it. I was always given fast and accurate information whenever I asked and I felt like I was made a priority and my requests were important. I will definitely be ordering from Article again in the future."
A rep from Article, Article, has responded:
“Hi Sandy,
Thank you for taking the time to write this review. We’re so sorry to hear about your experience with our Timber Sofa. We aim to create a seamless experience for our customers from purchase to delivery and it’s clear we didn’t meet this this time around.
We can confirm that the damage and white lint, which were down feathers, are from the manufacturing process as we don’t resell our returned items. Instead, these pieces are donated within the community depending on the condition of the item. Regardless, we understand your disappointment as your piece should arrive in perfect condition.
We’re happy to hear our Customer Care Team has set up a replacement to be sent to you. We’re currently transferring the sofa from our New Jersey warehouse to our Boston warehouse. Once it arrives in Boston, our home delivery team will contact you to schedule a delivery appointment. We understand you're only available during specific times of the week and our home delivery team will do their best to accommodate this. If you no longer wish to proceed with the replacement, we can offer a $284.85 + tax refund to keep the current sofa as is. Alternatively, if you don't want to proceed with these options, we can set up a return for a full refund.
We’d also like to offer you a $100 store credit to be used on a future purchase should you decide to give us another go. To use it, simply log into your Article account and the credit will show at checkout. The credit doesn’t have a cash value and if unused it will expire in 1 year.
We apologize again for the inconvenience. If you have any further questions or concerns, please feel free to reach out to us in our recent email thread. We’re happy to help.
Thank you,
Kianna
Article ”