""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"Customer service responded very quickly with more than acceptable solutions to shipping and quality issues. We are glad we ordered from Article even though it is an online only store. At first we were hesitant due to no in-store sofa to check but with many positive reviews and pictures online, we went ahead with our sofa purchase. Once received, it was simple to move inside from curbside drop off, unpack and assemble. We are glad we did and would recommend this company to all. Thanks Article."
"Absolutely love Article and had a great experience with their customer service. Highly recommended!"
"The chairs were good and are of fantastic quality. The Customer service was fast."
"We couldn't be happier with our rectangle Vena coffee table! It's beautiful and functional, and we get a ton of compliments from friends. Article's customer service is top notch - we definitely recommend!"
"I ordered my chair set in early January I keep receiving emails to update me and let me know it will be delayed. New ETA now is mid MAY. FIVEmonths for a simple (non custom) chair. Disappointing."
"Love our new chairs! A little concerned about purchasing something we couldn’t try out in person but the design and size of the chairs seemed perfect for our space so decided to give Article a try. Comfortable and sturdy, not too firm but good support and seem like they will hold up well. Thought shipment from Canada would extend lead time and we’re completely blown away that an order placed on a Thursday night was delivered to Colorado the following Saturday morning!! Great experience, we will definitely order from Article in the future."
"Love the quality and fits perfect for what we need. "
"I was really nervous about buying chairs for my kitchen table because I have arthritis in my lower back and most of the time end up on my couch to eat dinner because of the pain from most dining chairs. But I really wanted to celebrate cooking food for myself lately, so I took a chance with the Ecole dining chairs. Not only are they amazing in quality and visually pleasing but I could sit at my kitchen table for hours. These chairs are more comfortable than my ergo desk chair. I’m hoping to buy another set, for wishful post-pandemic group dinner. Thx ❤️"
"Excellent customer service and high quality product"
"After about a year of light use, my back cushions on my Sven Charme Chocolat Sofa has lost its shape and luster (for reference, I am a 100 lb female). I reached out to Article and was recommended to simply fluff my cushions. Well, this is something I've been attempting to do for the past year and it hasn't helped at all. From the conversation, it appears that this is a complaint that the customer service team receives regularly.
You get what you pay for; I'd recommend looking elsewhere if you're looking for a couch that you'd like to use for more than a year or it's in a room that you plan on sitting on the couch regularly (vs in a waiting room or living room). Now I understand why this couch is at a slightly lower price point than it's competitors. I regret not paying the price for a higher quality couch.
"
“Hi Yanping,
Thank you for taking the time to send your feedback about your Sven Charme Chocolat Sofa. We stand behind the quality and style of our products, and we’re terribly sorry to hear that your sofa has not held up to your expectations.
The Sven sofa is designed to develop a relaxed vintage look with regular use so it looks more lived in over time. The cushions on the sofa feature down in the inserts that require regular fluffing to help maintain their shape and prevent compression, which is why we recommend fluffing as a good way to keep your sofa looking new — you can read more about that here: https://www.article.com/blog/how-to-fluff-pillows/.
Additionally, the leather used on our Sven Charme Chocolat Sofa is a full-aniline leather that uses no pigments or corrections — in other words, it has more natural characteristics than a semi-aniline leather which has a thin layer of wax applied to it after the dying process which results in higher color uniformity and will maintain that over time. With a full-aniline leather, it develops a unique patina over time to achieve a vintage worn-in look: https://www.article.com/blog/choose-leather-furniture/.
With that said, we want you to be happy with your furniture for years to come and we’re sorry that the cushions and leather have not performed to your expectations. After reviewing the photos you shared with us, we definitely agree that your purchase isn’t holding up how we would want it to. Our trade team has been in touch with you to offer some resolutions. Thank you in advance for giving us the opportunity to make this right for you.
Thank you,
Carley W
Customer Care Floor Supervisor
Article ”
"I purchased a coffee table last year after looking for nearly 2yrs!!! It's pink, stunning and my absolute favorite piece. Since then, we've purchased 2 other Article items. We're still waiting on the most recent one, delayed due to COVID, however our Narro Brass side table arrived just last week and it's a beaut! She'll be in the same room as our Silicus coffee table - perfectly complimenting one another. Article items are top quality and any time I've had to interact with their personnel has always ended with a smile. "
"I had an issue with the ordering process, and used the Chat system to ask questions. The service rep, Ariel, was super helpful and patient with all my questions, waited while I placed the order, and even updated the order to fix a mistake I had made. It's our first purchase with Article, but if the quality as good as the service, we'll be repeat customers!"
"We love our furniture from Article. We have bought several items for our condo from them, and everything came in perfect condition and fast. We trust that whatever we get from Article is good quality and beautiful design."
"The leather dining bench I ordered arrived promptly and well packaged. It was refreshing to see that the bench was shipped whole versus disassembled. I can't remember the last time I've ordered a piece of furniture and where I didn't have to put something together. The quality, design and structure of the bench is very apparent - not to mention it's comfortable! I'm so happy with my overall Article experience and have already ordered more furniture! "
"Arrived quickly and was well packaged."
A rep from Article, ArticleKJ, has responded:
“Hi Becky,
Thank you for taking the time to share your feedback with your recent order. We’re so sorry to hear about the delays with your order and we completely understand your frustration as longer ETAs are not normal for us. Due to the impacts of COVID-19 on the global supply chain, we’re experiencing significant delays with some orders, which you can read more about here: https://www.article.com/help-center/delivery. We understand that you’ve been in touch with our team who explained that, unfortunately, your order was affected by these particular delays.
We provide an estimated delivery window from the day of purchase on each product page and we indicate when we expect an item to be back in stock directly under the estimated delivery window if an item is not currently in stock. The challenge at the moment is in part due to the current volatility of global shipping, combined with the possibility of unexpected delays at sea, which can cause this timeline to shift, and is what has ultimately impacted you here. Again, we know delays can be terribly frustrating and disappointing, and it’s definitely not the experience we want for our customers. We are committed to updating our customers on any changes to ETAs as soon as we’re notified of these delays, which are shared via email and updated in your Article account.
I’ve reached out to you directly to provide a bit more information on the nature of the delays you’re experiencing, and have also offered options to hopefully turn this experience around for you. We know that this order experience hasn’t been what you expected, and we thank you for your feedback. If you have any further questions or concerns, please feel free to reach out to me directly, and I’d be happy to help.
Thank you,
Kadianna
Customer Care Floor Supervisor
Article ”